What are the responsibilities and job description for the Patient Service Representative / Receptionist - Urology position at Southwoods Health?
Patient Service Representative - Urology
Southwoods Health is hiring a Patient Service Representative to work at our Urology office in Austintown, Ohio. The Patient Service Representative will provide a comprehensive, proactive, and patient-first experience for patients and visitors. Demonstrate outstanding customer service and interaction skills to facilitate patients while obtaining accurate demographic, financial, and insurance information.
Essential Duties:
- Perform patient registration and check-in, co-pay collection, insurance verification, and other associated arrival desk functions
- Perform patient check-out, including post-visit instructions, follow-up appointment scheduling, and clinical orders
- Create a welcoming, friendly, and professional environment for patients and visitors through exceptional customer service
- Collaborate effectively with clinical staff
- Recognizes patients’ rights and responsibilities and supports them in performance of job duties
- Ensure all processes at responsible physician practice maintains compliance with all regulatory agencies
- Perform other duties as assigned
Qualifications:
- Training or courses in business office activities, computer skills, and medical terminology
- Effective communication skills, critical thinking, and ability to problem solve
- Effective organizational skills, attention to detail, and accuracy
- Maintain professional demeanor at all times, strong ethical and moral principles
- Cooperative work attitude toward coworkers, management, physicians, patients, and visitors
- Basic skills in Microsoft office, required
- Medical receptionist experience, preferred
Full-time. Monday-Friday 8:00am-4:30pm.
At Southwoods, it's not just about the treatment, but how you're treated. #SWH
www.southwoodshealth.com
