Assistant Operations Manager

Benefits:

• 401(k)
• Bonus based on performance
• Health insurance
• Paid time off
  
  
  

About Us: SP Distribution is a leading distributor of juvenile products in the United States, dedicated to providing seamless supply chain solutions and efficient order processing and logistics operations. As we continue to grow, we are seeking a detail-oriented and proactive Assistant Operations Manager with expertise in ERP systems, specifically NetSuite, to oversee both order processing and logistics functions, with a strong emphasis on import operations.

Job Overview: The Assistant Operations Manager will support the day-to-day operations of order fulfillment and logistics, ensuring efficiency in import processes, domestic shipping, LTL and parcel management, order entry, and reporting analysis. The ideal candidate will have a strong background in both order processing and logistics, with excellent problem-solving skills and the ability to manage multiple tasks in a fast-paced environment. Proficiency in NetSuite ERP is essential for this role.

Key Responsibilities:

Order Processing & Management:

• Order Entry & Approval: Oversee order entry, approval, and processing, ensuring accuracy and efficiency.
• Customer & Sales Coordination: Collaborate with sales and customer service teams to ensure seamless order fulfillment.
• Order Tracking & Troubleshooting: Monitor order status, address delays, and resolve discrepancies promptly.
• Policy & Compliance Management: Ensure adherence to company policies, pricing structures, and customer requirements.
• EDI Management: Manage and troubleshoot Electronic Data Interchange (EDI) processes to ensure seamless data exchange between internal systems and external partners.
  
  
  

Logistics & Supply Chain Operations:

• Import Management: Handle international container shipments from China, Myanmar and Vietnam, ensuring compliance with customs regulations and accurate documentation.
• Domestic Shipping & Freight Coordination: Manage domestic shipments to our customers, including LTL (Less Than Truckload) and parcel shipments, ensuring timely and cost-effective deliveries.
• Carrier & Vendor Coordination: Liaise with freight carriers, third-party logistics providers, and warehouse teams to optimize shipping processes.
• Inventory & Stock Management: Coordinate stock movement, monitor inventory levels, and resolve any supply chain discrepancies.
  
  
  

Reporting & Process Improvement:

• Operational Reporting & Data Analysis: Generate and analyze operational reports using Microsoft Excel (e.g., Pivot Tables, VLOOKUPs, Power BI, analytical graphs) and NetSuite ERP to track shipping performance, order accuracy, logistics costs, and inventory levels.
• Workflow Optimization: Identify areas for process improvement in order fulfillment and logistics operations.
• Cross-Department Collaboration: Work with internal teams to enhance supply chain efficiency and minimize operational risks.
• Team Leadership & Development: Lead and mentor the teams responsible for both logistics and sales operations, fostering collaboration and ensuring department goals are met.
• Issue Resolution & Risk Mitigation: Proactively address and resolve logistical and operational challenges to minimize disruptions.
  
  
  

Qualifications & Skills:

• 5 years of experience in operations, logistics, order processing within a distribution, wholesale, and e-commerce environment.
• Strong knowledge of import procedures, domestic shipping, LTL/parcel logistics, and order management systems.
• ERP Proficiency: Demonstrated experience with NetSuite or similar ERP is required.
• Software Knowledge: Familiarity with ShipStation shipping software is a plus.
• Proficiency in Microsoft Excel and Power BI.
• Excellent problem-solving skills with the ability to handle multiple priorities in a fast-paced setting.
• Strong attention to detail and ability to analyze and improve operational workflows.
• Effective communication and leadership skills to collaborate across departments.
• Experience working with freight carriers, customs brokers, and warehouse operations is a plus.
  
  
  

Job Type: Full-time in our Doral, FL office.

Telecommuting is not an option. We offer competitive salary with benefits (medical and retirement), and a friendly, multicultural work environment.

Ability to commute/relocate:

Miami, FL 33172: Reliably commute or plan to relocate before starting work (Required)

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Schedule: Monday to Friday - 9am to 5pm
• Bonus opportunities