AVI/Employee Parking Supervisor

Overview

SP , a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Basic Function – Assist in the day-to-day management of a location ensuring that parking operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.

• Assist the Manager in the development and implementation of written policies, procedures, and department goals for Reserve Parking, Limousine Parking & Employee Parking-AVI Operations
• Maintain proper management of all customer accounts in the collection, reconciliation, and reporting of all transactions
• As first point of contact, provide favorable and quality customer service to Reserve Parking, Employee Parking & Limousine Parking customers
• Ensure all department activity is updated timely and accurately posted to the Parking Revenue Control
• System, maintaining department confidentiality of sensitive customer Information.
• Respond timely to all customer inquiries through phone calls, emails, intercoms, face-to-face, fax and messages in a courteous and friendly manner while providing Positively Outrageous Service (POS)
• Prepare accurate and timely departmental monthly reports
• Review and track approval letters prepared by
• Reserve Parking Administrators and Coordinator
• Maintain inventory of adequate office supplies.
• Monitor and verify transponder device inventory
• Oversee completion of New Account and
• Transponder Transactions daily mailing including Transfer Account Transactions
• Supervise and manage all AVI & Employee Parking personnel in departmental efficiency and accountability, with an emphasis on providing excellent customer service to all.
• Responsible for Annual Reserve parking membership renewal AMUF processes
• Monitor, track, and maintain all Employee Parking Permit Account AVI Transponder activities (including Airport Concessionaires, Air Lines & Other Agencies).
• Attend operational meetings required by General
• Manager and AGM of Customer Operations

Qualifications

Salary Range:  $43,000/yr

Benefits:  Eligible employees will participate in the various benefits plans including medical, dental, vision,  flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience - Minimal high school diploma or equivalent and a minimal month related experience or training; or equivalent combination of education and experience.

Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication - Writes clearly and informatively; Able to read and interpret written information.

Customer Service – Maintains positive attitude. Responds to requests for service and assistance.

Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment - Exhibits sound and accurate judgment.

License Requirement - The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business. 

Physical Demands - These physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk.

The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

SP is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

Location

Salary : $43,000