What are the responsibilities and job description for the Business Services Specialist position at Space Coast Credit Union?
Space Coast Credit Union (SCCU), the 3rd largest state charted credit union in Florida, is looking for an Full Time Business Service Specialist to join our ONESCCU team at our Melbourne Headquarters! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!
Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.
SCCU Team Member Benefits:
- ONESCCU annual bonus available!
- Medical, Dental & Vision Insurance
- HSA (Health Savings Account) with SCCU matching contribution
- SCCU Paid Long Term and Short Term Disability coverage
- SCCU Paid Term Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off
- 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
- Tuition Reimbursement Program after 1 year of service
-
Hybrid Work Schedule with 2 days in Office office required
SCCU Team Member financial discounts & perks (save money every month!):
- Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat, etc. / GAP coverage at half price
- Fixed low rate credit card- 5.99%, if approved
- FREE Identify Theft Protection!
- No fee SCCU accounts
Business Service Specialist Salary Range
- $23.36 - $24.89
Business Service Specialist Duties and Responsibilities
- Receives business member phone calls, conducts loan interviews, assesses business member needs, and cross sells other SCCU products and services in order to provide efficient, friendly, effective service to the business member.
- Determines SCCU business membership eligibility requirements per established procedures.
- Opens new business memberships and add-on deposit products for existing business members to ensure the retention and profitability of business memberships.
- Processes account documents to be completed for the business deposit accounts and finalizes the account funding.
- Performs business account maintenance, resolves business member problems, obtains information, researches records, follows up on details, assesses business member needs timely and efficiently and reports the results to the inquiring party to develop and sustain profitable business member relationship.
- Knows features, advantages, and benefits of all SCCU consumer and business products and services and recommends appropriate product or service to enhance member relationships.
- Maintains a thorough and current knowledge of SCCU business lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes, in order to provide business members with current information, and process business loans, commercial mortgages and business deposit accounts appropriately.
- Meets established productivity standards to ensure efficiency and a return on SCCU’s human resources investment.
- Enters the business loan or new account application in the Criterion System in accordance with required data entry procedures to meet established quality standards.
- Communicates with business borrowers during the underwriting and closing processes to ensure member expectations are met consistently.
- Serves as a primary contact for internal SCCU staff for questions regarding business accounts, business/commercial loans, products and services.
Business Service Specialist Minimum Qualifications
- 1 to 3 years prior experience in a business loan administration and/or mortgage loan servicing role or equivalent is required, in addition to prior experience in business loan processing/interviewing or 1 to 3 years proven sales & customer service experience.
- High School education or GED required. Additional course work gained through vocational, technical or business school is a plus
Hours
- Must be available M – F 7:45 am - 7:00 pm, and rotating Saturdays 8:45am - 2am
Salary : $23 - $25
