Operations Serv Spec II

Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for a Full Time Operations Servicing Specialist II to join our ONESCCU team in our Melbourne Headquarters! SCCU has been in business for over 70 years, has over 9 billion dollars in assets, and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

• ONESCCU annual bonus available
• Work From Home Hybrid schedule available - Work from Home up to 3 days a week!
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts

Operations Servicing Specialist II Salary Range:

$19.06 to $20.31 per hour

Operations Servicing Specialist II Duties & Responsibilities

• Take ownership of advanced member inquiries, review and analyze complex deposit accounts, providing resolutions in a timely and professional manner and proposing effective solutions.
• Supports the daily operation of the Operations department by executing assigned tasks with a high level of accuracy and efficiency in order to maintain excellent service to members and Team Members.
• Reviews and completes all Deceased Account requirements in a timely manner.
• Tracks and reviews IRA and HSA activity and documentation for compliance, accuracy, and completion. Processes IRA deposits and distributions sent in through the mail in accordance with regulation.
• Actively participate and contribute to departmental process improvement initiatives and the implementation of changes in procedures and documentation to maintain compliance with evolving regulations.
• Reviews legal document requests in accordance with state and federal law, and applicable regulations.
• Remains current in all aspects of the documents reviewed. Seeks additional training and certification opportunities if needed, and completes all required training as necessary.
• Communicates directly with law enforcement and other government agencies.
• Collaborate with other departments to resolve intricate member concerns and provide in-depth solutions.

Operations Servicing Specialist II Minimum Criteria

Education and Training:

• High School Diploma or Equivalent required.

Prior Experience:

• 1-3 years operations or account servicing experience.

Schedule:

• Full Time, 40 hours a week, during Department hours of operation
  • Monday - Friday 8:00am – 5:00pm.
  • Saturdays on Rotation, 9:00am – 1:00pm.
• Flex Scheduling and Work From Home Hybrid options available.