What are the responsibilities and job description for the Operations Servicing Specialist I position at Space Coast Credit Union?
Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for an Operations Servicing Specialist I to join our ONESCCU team in Melbourne! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!
Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.
SCCU Team Member Benefits:
- ONESCCU annual bonus available!
- Flexible Schedule
- Remote-Hybrid Work Options! (Flex up to 3 days at home & 2 days onsite per week; available after training)
- Medical, Dental & Vision Insurance
- HSA (Health Savings Account) with SCCU matching contribution
- SCCU Paid Long Term and Short Term Disability coverage
- SCCU Paid Term Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off
- 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
- Tuition Reimbursement Program
SCCU Team Member financial discounts & perks (save money every month!):
- Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
- Fixed low rate credit card- 5.99% if approved
- FREE Identify Theft Protection
- No fee SCCU accounts
Operations Servicing Specialist Starting Salary Range:
- $16.92- $18.02 Hourly
Operations Servicing Specialist I Duties & Responsibilities
- Reviews and completes account research and maintenance requests.
- Researches and completes Verification of Deposit (VOD) requests from Members and outside companies.
- Reviews daily report of Safe Deposit, sends corresponding letters, and informs branches of drill notices when necessary.
- Assists Team Members and Members with questions and concerns involving deposit account and membership documents in the Operations phone queue and make outbound phone calls when required.
- Perform quality control review of new membership eligibility and serves as the Membership Officer on behalf of the credit union.
- Reviews Overdraft Privilege requests and limit increases in accordance with policy and procedures.
- Respond promptly and professionally to Member inquiries regarding deposit accounts and other related matters. Resolve basic issues or escalate complex cases to senior Team Members as needed.
Operations Servicing Specialist I Qualifications
- High School Diploma or equivalent required.
-
1-3 years customer service experience required.
Operations Servicing Specialist I Schedule
Full Time role, 40 hours a week, within the Department Hours of Operations
- Monday – Friday 8am – 5pm
- Saturdays on Rotation 9am - 1pm
Salary : $17 - $18
