Customer Success Manager (NY)

Job Description:

What You’ll Be Doing:

• Manage a portfolio of customers, focusing on developing and executing strategic success plans that align with their business objectives and goals.
• Conduct periodic executive reviews and health checks to accurately assess customer health, help define adoption strategies, and ensure value realization.
• Collaborate with cross-functional teams to share customer feedback and act as an internal advocate for our customers.
• Develop and maintain a deep understanding of the company’s products or services, staying up to date with industry trends and best practices to keep customers informed as a trusted advisor.
• Drive successful onboarding and implementation of technology solutions, working closely with technical and engineering teams.
• Ensure customers are set up for success, identify renewal risks, and create action plans to drive successful renewals.

Salary Range: $158K - $168K OTE (Range may vary based on experience)

What You’ll Need:

• 5 years of customer-facing enterprise software experience in a Customer Success, Sales, Account Management, or Project Management role.
• A highly ambitious attitude with a readiness to bring new ideas and take initiative.
• Experience working in a fast-paced, high-growth SaaS technology environment.
• Proven success in managing complex customer relationships, achieving customer satisfaction, and driving customer retention and expansion.
• A commitment to deeply engaging with customers, ensuring they derive maximum value from the solutions to meet their business objectives.
• Ability to prioritize and manage multiple complex customer accounts simultaneously while maintaining a high level of attention to detail.
• Excellent communication skills, particularly at the C-level, with past experience working with senior executives both internally and externally.
• High technical aptitude to understand customer use cases and architectural requirements for the company's solutions.