Utility Billing Specialist

Are you passionate about ensuring accurate and efficient utility billing processes? Do you possess a keen eye for detail and a commitment to customer satisfaction? If so, we invite you to join our team as a Utility Billing Specialist at Spanaway Water Company.

Spanaway Water Company, a private nonprofit mutual water association located in southeast Pierce County, is seeking a Utility Billing Specialist. Spanaway Water Company originated in 1953 and serves over 11,000 customers and has 20 employees. We are offering an excellent opportunity for you to be a part of a sustainable organization well known for providing the community we serve with exceptional quality water by joining our customer service team.

Position Summary:

As a Utility Billing Specialist, you will play a crucial role in the billing processes for our water utility services. This position requires a candidate with strong analytical skills, exceptional attention to detail, and the ability to communicate effectively with both internal teams and customers.

Essential Duties:

Billing Management:

• Generate and process utility bills and delinquent notices accurately and in a timely manner.
• Verify meter readings and ensure data accuracy in billing systems.
• Address billing discrepancies and resolve customer inquiries related to billing.

Customer Service:

• Provide excellent customer service by addressing billing inquiries and concerns.
• Receive and post customer payments accurately to customer accounts.
• Collaborate with customer to resolve issues promptly.
• Communicate billing information clearly and professionally to customers.
• Generate work orders for field staff that clearly communicates work that needs to be performed.

Data Analysis:

• Analyze billing data to identify trends and potential issues.
• Help to implement strategies to improve billing efficiency and accuracy.

Documentation and Reporting:

• Maintain organized records of billing transactions and customer interactions.
• Generate and present periodic reports on billing performance.

Qualifications:

• Bachelor's degree in Business, Accounting, or related field preferred.
• Proven experience in utility billing or a similar role.
• Familiarity with billing software and data management systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a high level of accuracy.

Applications and a complete job description can be downloaded from our spanaway-water.org/employment. Pre-employment drug test, driving history, credit check, and background checks are required after receiving a conditional job offer. All Company positions require a twelve month introductory period.

Wage and Benefits:

Starting wage will be based on experience, skill, knowledge and certifications. Job description and application available at www.spanaway-water.org or 18413 B St E, Spanaway, WA 98387, (253) 531-9024.

Job Type: Full-time, in-person, Mon-Fri 8:00 to 4:30

Salary: $27.29-$45.59 per hour

Benefits (abbreviated):

• 401(k) with matching %
• Fully funded pension plan
• Company paid Dental, Vision, and Health insurance
• Paid vacation time (starting at 2 weeks a year)
• Paid sick leave (accrued at 12 days a year)
• 12 paid holidays

Spanaway Water Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in making a difference in our community through responsible and efficient utility billing practices!

Job Type: Full-time

Pay: $28.58 - $47.74 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Spanaway, WA 98387 (Required)

Work Location: In person

Salary : $27 - $46