What are the responsibilities and job description for the Golf Services Attendant position at Spanish Peaks Mountain Club?
Excellent Service is at the heart of what we do here at Spanish Peaks Mountain Club. Our team knows our associates are our best asset, and we treat our associates as we do our members: with kindness, humility and respect. Spanish Peaks is a private community situated on 3,500 acres nestled at 7,700 feet in stunning Big Sky, Montana. We are about 40 miles away from Bozeman, Belgrade, and West Yellowstone, Montana.
The Golf Services Attendant is responsible for providing exceptional customer service and striving for the highest of standards to provide each member and guest.
ESSENTIAL FUNCTIONS:
- Transport all golf bags to and from entry area
- Ensure that at least one person is present to greet guests at the entry area at all times
- Clean all golf clubs coming in from the golf course
- Work as a team to ensure that associates are present at the staging area when all guests conclude their round
- Maintain cleanliness of all outside service/staging areas
- Maintain neatness and cleanliness of cart barn and adjacent areas
- Regularly empty trash from all receptacles in and around golf shop and outside area
- Assist with all member and guest golf bag handling at all times
- Be present to greet all guests arriving to the practice tee
- Maintain communication with the Golf Shop and Professional Staff
- Be available to player assist when needed
- Inform each group: Cart Rules, cart path only or 90 degree rule, Yardages on sprinkler heads (to the middle of green), Comfort Station locations
- Maintain an adequate supply of scorecards, pencils, tees, ball markers, water at the practice tee at all times
- Maintain and inventory bottled water distribution to guests at the practice tee
- Work with other golf associates in staging bags, carts, etc. for special events
- Stage ample amount of golf carts in staging area
- Thoroughly clean and park golf carts in proper storage areas
- Maintain and properly record a golf cart-detailing program
- Ensure guests receive rental clubs as needed; check rental clubs in and out and ensure the sets are complete and in order
- Report all golf cart malfunctions to the Head Golf Professional
- Conduct oneself in a professional manner and maintain a professional image at all times
- Be informed on and promote all club activities and services
- Provide excellent customer service, professional advice, and assistance to all members and guests
- Perform other duties assigned
QUALIFICATIONS:
- Excellent verbal and written communication skills, fluency in English.
- Highly organized and flexible.
- Exceptional interpersonal skills and ability to communicate and relate to people from diverse backgrounds and cultures.
- Self-starter; ability to carry out duties with minimal supervision.
- Ability to coordinate with other departments on a daily basis.
- Strong computer skills.
- Able to give and/or follow verbal and written instructions.
- Ability to operate vehicles and/or equipment for several hours at a time.
- Ability to read and interpret information from technical sources.
- Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
- Minimum of one year experience in the golf or hospitality industry preferred.
- Knowledge of the game of golf, golf clubs, and golf carts preferred.
PHYSICAL REQUIREMENTS:
Must be able to bend, stoop, squat, kneel and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. Some heavy lifting (up to 50 - 100 lbs occasionally) will be required.
