What are the responsibilities and job description for the Hotel General Manager position at Spark by Hilton Artesia?
Job Summary
The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring a high level of guest satisfaction while maintaining profitability. This leadership role requires a strategic thinker with strong budgeting skills and a commitment to exceptional hospitality management. The ideal candidate will possess a deep understanding of revenue management and the ability to lead and motivate a diverse team.
Duties
- Oversee daily hotel operations, ensuring compliance with company policies and standards.
- Develop and manage budgets, forecasting revenue and expenses to optimize profitability.
- Lead and supervise department heads to ensure efficient operation across all hotel departments.
- Foster strong guest relations by addressing concerns and ensuring a welcoming environment.
- Implement effective revenue management strategies to maximize occupancy and average daily rates.
- Manage phone systems and ensure proper phone etiquette is maintained by staff.
- Conduct night audits to ensure accurate financial reporting and compliance with accounting standards.
- Train, mentor, and evaluate staff performance, promoting professional development within the team.
Qualifications
- Proven experience in hotel management or hospitality management with a strong focus on guest relations.
- Demonstrated leadership skills with the ability to motivate and manage a diverse team.
- Strong knowledge of budgeting, revenue management, and financial reporting in the hospitality industry.
- Excellent communication skills, both verbal and written, with proficiency in phone etiquette.
- Familiarity with hotel operations including front desk procedures, housekeeping, and maintenance management.
- Ability to work flexible hours including nights, weekends, and holidays as needed.
This role is essential for maintaining the hotel's reputation for excellence while driving operational success. If you have a passion for hospitality and the skills to lead a dynamic team, we encourage you to apply.
Job Type: Full-time
Pay: $55,141.00 - $62,397.00 per year
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Artesia, NM 88210 (Required)
Ability to Relocate:
- Artesia, NM 88210: Relocate before starting work (Required)
Work Location: In person
Salary : $55,141 - $62,397