What are the responsibilities and job description for the Hotel Front Desk position at Spark By Hilton Grapevine?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and record keeping
- Collaborate with other hotel departments to ensure guest satisfaction
- Drive hotel courtesy shuttle van to pickup/drop off guests to/from airport and 3 mile radius
Skills:
- Strong hospitality skills with a focus on providing exceptional customer service
- Drive 12 seat van
- Multilingual abilities, with proficiency in languages such as , , or preferred
- Excellent communication and interpersonal skills
- Knowledge of hotel operations and guest services
- Familiarity with phone systems and office equipment
- Ability to handle difficult situations with patience and professionalism
- Strong organizational skills and attention to detail
- Flexibility to work various shifts, including evenings, weekends, and holidays
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.
Job Type: Full-time
Pay: $12.00 - $18.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Evening shift
- On call
Work Location: In person
Salary : $12 - $18
