What are the responsibilities and job description for the Front Desk Agent position at Spark by Hilton Houston Hobby Airport?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills and the ability to manage multiple tasks efficiently while maintaining a friendly demeanor.
Duties
- Greet guests upon arrival and provide them with the necessary information regarding their stay.
- Manage reservations, check-ins, and check-outs using computerized systems.
- Handle phone inquiries with excellent phone etiquette, addressing questions and concerns promptly.
- Maintain an organized calendar for appointments and meetings, ensuring all schedules are up-to-date.
- Perform clerical duties including filing, proofreading documents, and managing office supplies.
- Process payments accurately and efficiently using Hilton or similar software.
- Assist in resolving guest complaints or issues in a timely manner to ensure customer satisfaction.
- Collaborate with other departments to ensure smooth operations within the facility.
- Maintain cleanliness and organization of the front desk area.
Skills
- Proficient in phone systems with strong phone etiquette skills.
- Excellent calendar management abilities to coordinate schedules effectively.
- Strong proofreading skills to ensure accuracy in documentation.
- Familiarity with computerized office systems and software applications, including Microsoft office and Hotel Reservation System.
- Capable of performing clerical tasks such as filing and data entry efficiently.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Strong interpersonal skills with a focus on customer service excellence.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
Join our team as a Front Desk Agent where your contributions will be valued, and your career can flourish in a supportive environment!
Job Type: Full-time
Benefits:
- Flexible schedule
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Houston, TX 77061 (Required)
Work Location: In person