What are the responsibilities and job description for the Front Desk Agent position at Spark By Hilton?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage phone systems, answering calls promptly and professionally while demonstrating excellent phone etiquette.
- Handle guest inquiries, reservations, and complaints with a focus on providing outstanding service.
- Maintain accurate records of guest information and reservations using computerized systems.
- Assist with administrative tasks such as filing, data entry, and office management duties as needed.
- Collaborate with other departments to ensure guest satisfaction and address any special requests or needs.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Support the team in maintaining a clean and organized front desk area.
Requirements
- Previous experience in a front desk or customer service role is preferred; experience as a dental receptionist or personal assistant is a plus.
- Strong organizational skills with the ability to multitask effectively in a busy environment.
- Proficiency in using computerized systems for managing reservations and guest information.
- Excellent typing skills for data entry tasks.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- A friendly demeanor with a commitment to providing exceptional service to all guests.
- Ability to work flexible hours, including evenings and weekends as needed.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Type: Part-time
Pay: $16.50 - $17.50 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
Ability to Commute:
- Williams, CA 95987 (Required)
Work Location: In person
Salary : $17 - $18
