What are the responsibilities and job description for the Night Auditor position at Spark by Hilton?
Overview
We are seeking a detail-oriented and customer-focused Night Auditor to join our team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the night shift, providing exceptional guest services while managing front desk responsibilities. This position requires a blend of hospitality management skills and attention to detail, making it ideal for individuals passionate about delivering outstanding customer experiences in the hotel industry.
Duties
- Perform nightly audits of financial transactions and ensure accuracy in billing and payments.
- Manage front desk operations, including check-ins, check-outs, and guest inquiries.
- Provide excellent customer service by addressing guest needs and resolving any issues promptly.
- Maintain accurate records of room availability and reservations.
- Handle phone inquiries with professionalism and courtesy, utilizing effective phone etiquette.
- Assist guests with information regarding hotel services, local attractions, and amenities.
- Collaborate with other departments to ensure seamless guest experiences.
- Prepare daily reports for management review, highlighting occupancy rates and revenue metrics.
Qualifications
- Previous experience in hotel management or hospitality management is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in front desk operations and familiarity with hotel management software is a plus.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent phone etiquette and communication skills are essential for effective guest interactions.
- Ability to work independently during night shifts while maintaining attention to detail.
- A proactive approach to problem-solving and the ability to handle challenging situations calmly.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evenings as needed
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Norfolk, VA 23518 (Required)
Ability to Relocate:
- Norfolk, VA 23518: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14
