What are the responsibilities and job description for the Member Services Associate position at Sparks Group?
Summary: Are you a detail-oriented individual with a passion for providing exceptional customer service and maintaining data integrity? Sparks Group has partnered with a medical association seeking a Member & Customer Service Associate. This position plays a vital role as the primary point of contact for members and customers, ensuring their inquiries are handled efficiently and professionally.
Responsibilities:
- Act as resource for members and non-members via phone, email, mail, and fax, addressing their questions and providing information with a positive and proactive approach.
- Accurately update member records, creating new entries, managing practice information, and performing list reconciliation and clean-up.
- Process membership applications promptly and ensure all requirements are met, including follow-up communication and electronic file maintenance.
- Manage inquiries related to our educational activities, including the Annual Meeting, Update Series, and SASP, collaborating with the Office of Education as needed.
- Assist learners by managing enrollment statuses within our organizational products and association management system (AMS), under the guidance of the Office of Education.
- Support the billing and collection of membership dues, meeting fees, and product payments.
- Develop and update Standard Operating Procedures to streamline department processes.
- Assist with data clean-up projects and list reconciliation across departments.
- Proactively communicate with members and customers to resolve issues and gather necessary information, including outreach to delinquent members.
- Prepare invoices and assist with the scheduling of dues billing for practices and residency programs.
- Assist with requests for back issues of the Journal of Urology.
- Contribute to the preparation of materials for the Annual Meeting and Board of Directors Meetings.
- Perform daily data entry for registrations, memberships, product/information requests, and payments.
- Troubleshoot customer issues related to registrations, memberships, products, and information requests.
- Provide administrative support to the Member & Customer Services Manager and Director.
- Field inquiries regarding meeting registration, products, membership, and general account information.
- Ensure timely completion of batches for meeting registrations, product orders, and member-related items, including processing phone orders.
- Provide package tracking information and resolve delivery issues for customers.
- Enter product and subscription orders accurately in Personify.
- Collaborate with the fulfillment area to ensure timely delivery of product orders and information requests.
- Assist with department projects and programs as assigned.
Qualifications/Requirements:
- High School diploma required; Associate's degree preferred.
- Superior customer service and detail-oriented approach.
- 2-3 years of experience in database maintenance, data standardization processes, and quality control audits.
- Proficient data entry skills.
- Strong organizational and project management skills.
- Intermediate proficiency in Microsoft Office Suite.
