What are the responsibilities and job description for the Registration Support Staff position at Sparks Group?

Job Description

Job Summary / Company : Sparks Group has partnered with a scientific association seeking a detail-oriented and tech-savvy Registration Support staff to play a key role in the success of our spring and fall meetings. This position involves a variety of tasks related to registration, from database management and document preparation to customer service and reporting. If you thrive in a fast-paced environment and enjoy contributing to seamless event execution, we encourage you to apply!

This position will work part time hours.

Responsibilities :

Registration Support :

Learn and utilize our spring and fall registration databases and Cvent.

Manage registration documents in SharePoint, including updating content for confirmation letters, policies, and other materials.

Administer promo codes and distribute documents for edits to relevant team members (Exhibits & Housing, Ticketed Events, Courses & Workshops, Abstract List).

Maintain the Master Timeline, tracking completed items and ensuring deadlines are met.

Request and obtain meeting graphics from the marketing team using the Graphics Request Form (Badge Graphics, Website / Email Headers, Certificates of Attendance).

Assist with customer service emails received.

Registration Implementation / Testing :

Review build requirements and update test case documents.

Assist with updating DMES testing documents and participate in testing activities, including submitting tickets and conducting individual website testing.

Financial :

Assist with end-of-meeting refunds.

Assist with weekly Balance reports.

Reporting :

Utilize the CDS Hub Portal.

Manage reporting and promo code requests.

Learn to create and automate reports.

General :

Attend all weekly meetings to stay informed and contribute to team efforts.

Qualifications :

Strong organizational skills and attention to detail.

Proficiency with Microsoft Office Suite, particularly SharePoint.

Experience with database management and / or event registration software (Cvent experience a plus).

Excellent communication and customer service skills.

Ability to work independently and as part of a team.

Ability to learn new software and processes quickly.

Experience in event planning or a related field is a plus.

This job is In-Person.

Pay Range : Hourly $23.00 to $27.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play .

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Salary : $23 - $27

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