What are the responsibilities and job description for the Tier II IT Help Desk Support Specialist w/Secret clearance - FULLY REMOTE position at Sparks Group?
Job Details
Job Summary/Company:
Sparks Group is seeking a Tier 2 Support Technician who will work in a fast-paced 24x7x365 environment. However, different from the normal Help Desk environment, this program is made up of multiple teams operating cross-functionally: testing, integration and support services via the help-desks and engineering teams. This position is temporarily remote but will be onsite when the pandemic ends. If you are interested in learning more about Sparks Group and the opportunity, please submit your resume today.
Responsibilities:
Qualifications/Background Profile:
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This job is Fully Remote.
Pay Range: Salary $62,000.00 to $70,000.00
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from or .
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Sparks Group is seeking a Tier 2 Support Technician who will work in a fast-paced 24x7x365 environment. However, different from the normal Help Desk environment, this program is made up of multiple teams operating cross-functionally: testing, integration and support services via the help-desks and engineering teams. This position is temporarily remote but will be onsite when the pandemic ends. If you are interested in learning more about Sparks Group and the opportunity, please submit your resume today.
Responsibilities:
- Planning, installing, configuring, maintaining, and supporting all applications and hardware
- Ability to communicate with all levels of co-workers and management a must to perform this job successfully
- Responsible for troubleshooting hardware and software issues on a timely basis to adhere to the contractual SLAs
- Monitor and analyze Helpdesk entries to ensure client needs are properly met
- Perform daily monitoring of all applications and data links
- Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware
Qualifications/Background Profile:
- Bachelor of Science degree in Information Technology or 5 years of IT/Software Application Support
- CompTIA Security Certification
- Active DOD Security Clearance at the Secret Level or higher
- Knowledge of IT operations in a government environment
- Strong technical ability
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This job is Fully Remote.
Pay Range: Salary $62,000.00 to $70,000.00
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from or .
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $62,000 - $70,000
