What are the responsibilities and job description for the Sales Coordinator position at Sparrow Partners?
Are you a detail-oriented and service-driven professional who loves creating exceptional experiences for future residents? Do you thrive in a fast-paced environment where organization, communication, and teamwork drive success? If you’re passionate about ensuring a seamless transition for new residents while supporting sales and marketing efforts, this role may be the perfect fit for you!
The Role
The Sales Coordinator plays an integral role in the sales process by ensuring a smooth and efficient transition from prospect to resident. Working closely with the Community Manager and Sales Specialist, this individual manages all post-application responsibilities, including apartment readiness, lease signings, paperwork, and move-in coordination. Additionally, this role supports key sales initiatives such as sales events, social media, outreach marketing, and prospect tours.
A strong attention to detail, proactive mindset, and ability to connect with people will be essential for success in this role. The Sales & Move-In Coordinator will contribute to the community’s occupancy, revenue, and retention goals by enhancing the move-in experience and supporting the overall sales strategy.
What You Will Do
Move-In Coordination & Future Resident Experience
Founded in 2017, Sparrow is at the forefront of one of the fastest-growing housing segments in the nation, focused on Active Adult 55 communities. Our mission is to create thriving communities that feel like home. Through thoughtful design, state-of-the-art construction, and highly engaged management, we help our residents build meaningful connections and lead vibrant lives. Headquartered in Austin, Texas, Sparrow operates communities across the southern U.S.
Equal Employment Opportunity Statement
We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Sparrow is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.
If you’ve gotten to this point, we hope you’re feeling excited about the possibility of joining our team. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
Sparrow does not accept unsolicited resumes from third-party recruiters or staffing agencies. Agencies are specifically directed not to contact Sparrow employees in an attempt to present candidates. Such correspondence will be blocked and reported as spam.
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The Role
The Sales Coordinator plays an integral role in the sales process by ensuring a smooth and efficient transition from prospect to resident. Working closely with the Community Manager and Sales Specialist, this individual manages all post-application responsibilities, including apartment readiness, lease signings, paperwork, and move-in coordination. Additionally, this role supports key sales initiatives such as sales events, social media, outreach marketing, and prospect tours.
A strong attention to detail, proactive mindset, and ability to connect with people will be essential for success in this role. The Sales & Move-In Coordinator will contribute to the community’s occupancy, revenue, and retention goals by enhancing the move-in experience and supporting the overall sales strategy.
What You Will Do
Move-In Coordination & Future Resident Experience
- Serve as the primary contact for new residents from application to move-in, ensuring a seamless transition
- Coordinate all paperwork and lease signings, ensuring accuracy and compliance with company policies
- Prepare and assemble move-in packets and ensure timely distribution
- Communicate apartment readiness with the Community Manager and Maintenance Team to ensure move-ins occur on schedule
- Assist new residents with furniture measurements and placement before move-in
- Arrange and coordinate moving services as needed
- Personally greet new residents and families on move-in day, delivering a warm welcome and a move-in gift
- Ensure new residents feel engaged and supported by introducing them to the community and assisting with their transition
- Assist the Sales Specialist with prospect tours and inquiries as needed
- Ensure the leasing office, model apartments, and tour paths are pristine to create an exceptional first impression
- Respond to prospect inquiries via phone and email, providing timely and professional communication
- Maintain CRM accuracy by assisting with follow-up communication and database management
- Coordinate creative follow-up efforts, including personalized notes, gifts, or special deliveries
- Organize and maintain sales collateral, ensuring all marketing materials, outreach packets, and floor plans are readily available
- Support the execution of sales and marketing events, assisting with setup, engagement, and follow-through
- Assist with social media content creation and engagement to promote the community lifestyle
- Serve as a liaison between new residents, the sales team, and operations staff, ensuring smooth communication
- Provide daily updates on scheduled tours, move-ins, move-outs, and available inventory
- Keep unit status and availability current to support accurate reporting and sales efforts
- Ensure an organized system for inquiry calls, messages, and appointments to optimize team efficiency
- Prepare and distribute thank-you letters and follow-up communication to prospects and new residents
- A passion for providing outstanding customer service and resident experience
- A strong organizational mindset with an ability to multitask in a fast-paced environment
- Excellent communication and interpersonal skills, able to connect with diverse personalities
- A proactive, problem-solving attitude with a focus on creating solutions
- Ability to work collaboratively with the Community Manager, Sales Specialist, and other team members
- Experience in leasing, sales, hospitality, or a customer-focused role preferred
- Proficiency in CRM systems, Microsoft Office, and property management software (Yardi preferred)
- Familiarity with Fair Housing laws and leasing best practices is a plus
- Must have reliable transportation; Flexibility to work occasional evenings, weekends as needed
- Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance
- A purpose-driven culture where you can make a tangible impact
- Competitive salary with performance-based bonuses
- Comprehensive benefits package, including health, dental, and vision coverage
- 401K with employer match to support your financial future
- Generous paid time off to maintain a work-life balance
- Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals, and more
Founded in 2017, Sparrow is at the forefront of one of the fastest-growing housing segments in the nation, focused on Active Adult 55 communities. Our mission is to create thriving communities that feel like home. Through thoughtful design, state-of-the-art construction, and highly engaged management, we help our residents build meaningful connections and lead vibrant lives. Headquartered in Austin, Texas, Sparrow operates communities across the southern U.S.
Equal Employment Opportunity Statement
We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Sparrow is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.
If you’ve gotten to this point, we hope you’re feeling excited about the possibility of joining our team. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
Sparrow does not accept unsolicited resumes from third-party recruiters or staffing agencies. Agencies are specifically directed not to contact Sparrow employees in an attempt to present candidates. Such correspondence will be blocked and reported as spam.
Powered by JazzHR
DuuIkN1sL3
