What are the responsibilities and job description for the Customer Support Representative position at Spartan Capital?
Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting and a love for all things telecommunications? If so, we have the perfect opportunity for you! Join our team as a Customer Support Representative and be at the forefront of helping our customers navigate their way through the exciting world of telecommunications.
Responsibilities:
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Responsibilities:
- Serve as the primary point of contact for our customers, providing top-notch support for their telecommunications products and services
- Diagnose and resolve customer inquiries and technical issues through various channels
- Empower customers with knowledge by educating them on product features, service packages, and troubleshooting steps
- Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions
- Keep up-to-date on the latest trends and advancements in telecommunications technology, enabling you to provide cutting-edge support to our customers
- Document customer interactions and solutions accurately in our CRM system to maintain comprehensive records and facilitate knowledge sharing
- Identify opportunities to improve customer satisfaction and contribute to the development of support materials, FAQs, and self-help resources
- Act as a customer advocate by providing feedback and insights to internal teams for product and service enhancements
- High school diploma or equivalent; Bachelor's degree in a related field is a plus
- Previous experience in customer support or a technical helpdesk role, preferably in the telecommunications industry
- Excellent communication skills, both written and verbal, with the ability to simplify complex concepts for customers
- Familiarity with common telecommunications protocols and technologies (e.g., TCP/IP, DSL, fiber optics) is a plus
- Patience, empathy, and a customer-centric mindset to handle customer inquiries and resolve issues effectively
- Strong organizational skills and the ability to multitask in a fast-paced environment
- Proficiency in using customer support tools, CRM systems, and standard office applications
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