Customer Tech Support Representative

Candid Color Systems is a fast-growing photo-marketing, photofinishing, and software company serving photography customers all over the country.

We are seeking a dedicated and enthusiastic Customer and Technical Support Representative to join our team. In this role, you will be the first point of contact assisting both photographers and retail customers, ensuring a seamless experience with our products and services.

Key Responsibilities:

· Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

· Troubleshoot and resolve technical issues related to our photo printing and processing services and software.

· Provide guidance and support to customers on how to use our software and services effectively.

· Document and track customer interactions and technical issues in our support system.

· Collaborate with the technical and marketing teams to escalate and resolve complex issues.

· Assist in the creation and maintenance of support documentation and FAQs to improve customer self-service options.

· Stay up to date with product updates and new features to provide accurate information to customers.

Qualifications:

· Effective communication skills, both written and verbal.

· Excellent problem-solving abilities and a customer-centric attitude.

· Previous experience in customer service or technical support roles preferred.

· Photography experience preferred.

· Ability to work independently and as part of a team.

· Proficiency in using support ticketing systems and CRM software a plus.

· High school diploma or equivalent; additional technical or educational certifications are a plus.

· Proficiency in Microsoft Basic Suite (Excel, Word, Outlook)

Skills for Advancement Opportunities:

· Technical Proficiency: Advanced technical knowledge and/or aptitude for learning new/proprietary software.

· Analytical Thinking: Strong analytical skills to identify trends, solve complex problems, and make data-driven decisions.

· Initiative: Proactive approach to identifying areas for improvement and implementing solutions through sales and market research analysis.

· Training and Development: Experience in creating and/or delivering training programs for team members and/or customers.

· Spanish Fluency: Fluency in Spanish to support a diverse customer base.

· Travel Readiness: Willingness to travel for tradeshows, customer support, development, and training purposes.

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Oklahoma City, OK 73108: Relocate before starting work (Required)

Work Location: In person

Salary : $20