What are the responsibilities and job description for the Customer Service Representative position at Spartan Emergency Water Removal?
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Spartan Emergency Water Removal is looking to add 2-3 individuals to our coordinating team to monitor job file status, maintain internal and external communications with all stakeholders, and digital and physical file management. As a Coordinator with Spartan, you are responsible for the initial intake from all client networks, communicating daily with crews to ensure all required documentation is captured on site, and performing all job close-out activities, including coordination with the accounting department to ensure proper invoicing.
Since 2015, Spartan has been Northern Virginia’s choice for mitigation and restoration repairs. Spartan Emergency Water Removal is a USMC Disabled Veteran owned and operated company specializing in water, fire, mold, storm, asbestos and lead, and reconstruction services. We proudly serve the commercial and residential clients of Northern Virginia, Fredericksburg, Richmond, and surrounding areas.
Responsibilities
· Daily monitoring of job status to ensure accuracy in all project file documentation.
· Communicate with crews to ensure all documentation is captured on site.
· Oversee the successful completion of each emergency restoration project.
· Handles all administrative tasks for each job to include scheduling, estimating, and customer service.
Qualifications
· Valid driver’s license with a clean driving record
· Experience in the restoration industry is preferred
· Experience with writing estimates is preferred
· Ability to work in a fast-paced, team-oriented office environment.
· Excellent organizational skills and strong attention to detail.
· Outstanding written and verbal communication skills
· Ability to pass a pre-employment drug screen and background check
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18 - $22
