What are the responsibilities and job description for the Virtual Property Manager position at Spartan Investment Group?
FreeUp Storage is a premier self-storage provider committed to delivering exceptional customer service and innovative solutions. We leverage cutting-edge technology to streamline storage operations and provide a seamless experience for both customers and staff.
The Virtual Property Manager plays a critical role in ensuring the seamless operation, security, and profitability of our self-storage facilities. This position will be in Macon, GA and Tyler, TX. By leveraging industry-leading technology, they will provide exceptional customer service, optimize occupancy, and maintain high operational standards, all while working remotely.
Requirements
Objectives and Responsibilities:
This is a full-time opportunity offering $20 per hour. The schedule will be Monday- Friday 11am - 7:30pm. Hourly position with bonus potential. Health/Dental/Vision benefits. 401K with company contribution. PTO.
The Virtual Property Manager plays a critical role in ensuring the seamless operation, security, and profitability of our self-storage facilities. This position will be in Macon, GA and Tyler, TX. By leveraging industry-leading technology, they will provide exceptional customer service, optimize occupancy, and maintain high operational standards, all while working remotely.
Requirements
Objectives and Responsibilities:
- Customer Service & Sales
- Assist customers with unit rentals, lease agreements, payments, and account management via Swivl and StoreEase
- Respond to all customer inquiries within 24 hours and resolve concerns professionally
- Maintain a 4.5 star rating on Google Reviews through excellent service, with 80% of rentals leaving a review
- Implement sales strategies to maintain 90% occupancy and meet/exceed Protection Plan sales goals
- Ensure at least 80% enrollment in Auto-Pay to optimize collections
- Facility & Security Management
- Use StoreEase's Virtual Management Operating System (VMOS) to monitor and manage remote facility operations
- Track access logs and surveillance systems to ensure security compliance
- Oversee maintenance requests, ensuring acknowledgment within 24 hours and resolution within 72 hours
- Conduct virtual property audits, maintaining compliance with company standards
- Administrative & Operational Efficiency
- Process rental agreements, payments, and tenant accounts using StorEDGE with 100% accuracy
- Maintain detailed facility records and generate operational reports as needed
- Assist in dynamic pricing strategies to maximize revenue based on market trends
- Customer-Centric Mindset - Delivers excellent service, quickly resolves issues, and ensures high customer satisfaction and retention
- Technology Proficiency - Expertly navigates StorEDGE, StoreEase, and VMOS to manage operations, security, and tenant accounts remotely
- Problem-Solving & Decision-Making - Quickly assesses situations, resolves issues independently, and makes data-driven decisions to optimize operations
- Operational & Sales Acumen - Drives occupancy, revenue, and Protection Plan sales while maintaining Auto-Pay enrollment and pricing strategies
- Attention to Detail & Compliance - Maintains accurate records, conducts virtual property audits, and ensures all facilities meet company standards
- Previous experience in self-storage management, property management, or a related field
- Proficiency in using StorEDGE, StoreEase, and VMOS
- Strong communication and problem-solving skills with a customer-first approach
- Ability to work independently and make sound operational decisions
- High school diploma or equivalent (college education in business, real estate, or a related field is a plus)
This is a full-time opportunity offering $20 per hour. The schedule will be Monday- Friday 11am - 7:30pm. Hourly position with bonus potential. Health/Dental/Vision benefits. 401K with company contribution. PTO.
Salary : $20
