What are the responsibilities and job description for the Remote Epic Application Coordinator (Ambulatory/Healthy Planet/Compass Rose)Â position at Spartanburg Regional Healthcare System?
This position is 100% remote. We will only consider remote applicants residing in the following US states – AL, AZ, CT, DE, FL, GA, IN, KS, KY, LA, MD, MI, NC, PA, RI, SC, VA, WV, and WI.
**Epic Ambulatory/Healthy Planet/Compass Rose Analyst certification and/or previous Epic EMR build experience in another module will be weighted heavily.**
Position Summary
The Remote Epic Application Coordinator (Ambulatory/Healthy Planet/Compass Rose) will have primary responsibility for the design, build / configuration, testing, validation and ongoing support of the EPIC application(s). They will be responsible for obtaining and maintaining in-depth knowledge of the software functionality and acquiring / utilizing knowledge of the operational workflows to be implemented with the EPIC system. The Remote Epic Application Coordinator (Ambulatory/Healthy Planet/Compass Rose) will gain in-depth knowledge of the software by attending application support training and completing application certification projects and tests.
Key abilities for this role include:
- Understanding of the organization and the user community in the Application Coordinator’s assigned area
- Ability to lead meetings, prioritize, resolve conflicts, managing issues, and oversight and implementation of project plan activities
- Strong communication and follow-up skills
- Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built
Minimum Requirements
Education
- Requires an Associate Degree or higher education, or related applicable experience.
Experience
- 5 years of Healthcare IT experience
License/Registration/Certifications
- Must complete required training for product implementation, and pass certification within 45 days of completion of training
Preferred Requirements
Preferred Education
- Bachelor’s Degree in Computer Science or related field
Preferred Experience
- 7 years of Healthcare IT experience.
Preferred License/Registration/Certifications
- Epic certified (Ambulatory/Healthy Planet/Compass Rose).
Core Job Responsibilities
- Maintain regular communication with vendor implementation representatives. Work with implementation representatives and the organization’s business community and end users to ensure the system meets the organization’s business needs.
- Assume application expertise by obtaining and maintaining EPIC certification (Ambulatory/Healthy Planet/Compass Rose) for the assigned application(s) within the required timeframe.
- Achieve an in-depth knowledge of assigned application(s) and its relationship to other applications.
- Participate in project plan development and monitoring project milestones
- Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs.
- Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software. Provide application expertise to facilitate discussions and decisions.
- Work with department representatives to analyze needs and translate these into system design.
- Participate in development, execution and sign off of system testing.
- Develop and maintain detailed documentation on system configurations and technical components.
- Troubleshoot problems identified by team members and end users.
- Escalate issues and risks to project leadership.
- Collaborate with the training team(s) in the design and development of training programs.
- Provide application expertise to the project team and advisory groups.
- Participate in the planning and execution of application go-live and post-live activities.
- Follow established guidelines for system change control.
- Identify potential system enhancement needs.
- Introduce best practice options for future-state workflows and processes.
- Collect information regarding potential system enhancement needs
- Analyze new functionality in releases to determine how and if it should be used.
- Coordinate ongoing software updates and changes.
- Review and test new software releases.
