What are the responsibilities and job description for the Lead Service Tech - Multifamily Apartment Homes / Elkhorn WI position at Spaulding Group?
Who are we: Spaulding Group owns and manages a collection of exceptional apartment homes to rent where residents can enjoy beautiful communities, they’re proud to call home. Although still under 50 employees we have been named as one of the fastest growing companies in the Midwest by Inc. Join our unique and growing company culture that lives and breathes core values into the fabric of our daily responsibilities!
Job Overview:
We are seeking a skilled and motivated Lead Service Technician to join our team at Spaulding Group, a leading provider of multifamily apartment homes. The ideal candidate will have a strong background in maintenance, excellent customer service skills, and the ability to lead and mentor a team of maintenance professionals. As the Lead Service Technician, you will play a critical role in ensuring that our apartment communities are maintained to the highest standards and provide an exceptional living experience for our residents.
Key Responsibilities:
Leadership & Team Management:
- Supervise and mentor a team of maintenance technicians, assigning tasks and ensuring timely completion of all maintenance requests.
- Train new hires and develop ongoing training programs for the maintenance team.
- Collaborate with management to evaluate team performance and address any issues.
Maintenance & Repair:
- Conduct routine inspections of the apartment community to identify maintenance needs and safety concerns.
- Oversee and perform repairs and maintenance tasks in areas such as plumbing, electrical, HVAC, appliance servicing, and general carpentry.
- Respond to resident service requests in a timely and professional manner, ensuring high levels of resident satisfaction.
Project Management:
- Manage work orders, prioritize urgent repairs, and maintain accurate records of all maintenance activities.
- Coordinate and oversee preventive maintenance programs and special projects as needed.
Compliance & Safety:
- Ensure that all maintenance operations comply with local building codes, safety regulations, and company policies.
- Maintain an inventory of tools, equipment, and supplies, ensuring that all items are in safe working order.
Resident Relations:
- Communicate effectively with residents to understand their maintenance concerns and provide clear explanations of repairs and services.
- Foster a friendly and approachable presence within the community, promoting a positive living environment.
Qualifications:
- High school diploma or equivalent; technical or vocational training preferred.
- Minimum of 5 years of experience in multifamily or residential maintenance, with [X] years in a supervisory role.
- Strong knowledge of maintenance techniques, systems, and repairs in multifamily housing.
- Certification in HVAC, plumbing, electrical, or other relevant trades is highly desirable.
- Excellent problem-solving skills and ability to work independently and as part of a team.
- Strong communication and interpersonal skills, with a commitment to exceptional customer service.
- Proficient in using maintenance management software and Microsoft Office Suite.
- Valid driver’s license and reliable transportation.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Ongoing training and professional development opportunities.
- A supportive and collaborative work environment.
How to Apply:
If you are a dedicated maintenance professional looking to take your career to the next level, we want to hear from you!
Spaulding Group is an equal opportunity employer.
Join us in providing a comfortable and vibrant living experience for our residents while advancing your career in the multifamily housing industry!
