What are the responsibilities and job description for the Medical Service Associate position at Spaulding Hospital - Boston and Cambridge?

Summary Provide both clinical and administrative duties to support the care and safety of the outpatient physician practice. Assist physicians with patient care activities and maintains cleanliness and inventory of clinical treatment areas. Assist with coordinating administrative aspects of outpatient center including scheduling and pre-registering patients, ordering and maintaining charts and interacting with patients, families, physicians and colleagues in a courteous, friendly and efficient manner. Demonstrate evidence of advanced operational knowledge, teaching and professional involvement, and outpatient center marketing and community involvement for Advanced Medical Service Associate role. Essential Functions This job will be primarily located at a new SRH Sports Medicine Outpatient clinic located at 77 Guest St., Brighton, opening 2/1/25 Patients are checked in, use computer systems ensuring that medical staffs are notified and ensure accuracy of patient information is communicated according to center guidelines. Transfer of patients from reception to the clinical treatment area is facilitated according to center guidelines including vital signs and medication reconciliation. Exam room is prepared and physicians are assisted with special procedures per center standards. Processing of the physician charges is completed per center guidelines; ensuring diagnostic coding is completed to meet established timeframes. Physician orders are transcribed for lab, radiological studies, and outside tests; patient instructions are provided and the ordering physician is notified of the results. Accurate communication is provided to patients as directed by physicians. Patient appointments are scheduled, canceled and rescheduled as requested by patients and/or physicians. Physician clinical treatment areas are prepared and kept clean and safe per center guidelines. Administrative duties such as answering the phone, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail and handling other administrative duties are completed per center guidelines. Interviews with prospective patients, families and referral sources are completed per established guidelines. Additional department, organization, or network activities are completed per established objectives. Spaulding Rehabilitation Organizational Values of Innovation, Collaboration, Accountability, Respect, and Excellence are upheld. Required for All Jobs Performs other duties as assigned Complies with all policies and standards Does this position require Patient Care (indirect/direct)? No

Education

Other Certificate/Diploma Medical Assisting preferred and

Associate's Degree MED ASST preferred or

Bachelor's Degree MED ASST preferred

Can this role accept experience in lieu of a degree? No

Experience

One year experience in a medical/physicians office setting 1-2 years preferred

Knowledge, Skills & Abilities

Required.

Effective verbal, electronic and written communications skills using the English language.

Computer proficiency required.

Microsoft office applications preferred with ability to learn new software.

Preferred.

Phlebotomy skill preferred.

Highly developed communications and interpersonal skills, working with diverse population.

Work independently, be self-directed and contribute as a member of a team.

Anticipates challenges and develops and implements strategies for addressing them.

High level of service delivery.

Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.

Attention to detail.

Physical Requirements

Standing Frequently (34-66%)
Walking Frequently (34-66%)
Sitting Occasionally (3-33%)
Lifting Frequently (34-66%) 35lbs (w/assisted device)
Carrying Frequently (34-66%) 20lbs - 35lbs
Pushing Occasionally (3-33%)
Pulling Occasionally (3-33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34-66%)
Stooping Occasionally (3-33%)
Kneeling Occasionally (3-33%)
Crouching Occasionally (3-33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34-66%)
Gross Manipulation (Handling) Frequently (34-66%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)

The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know.

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