What are the responsibilities and job description for the Transport Dispatcher position at Spaulding Hospital - Boston and Cambridge?
Essential Functions
-Receive and prioritize emergency and non-emergency calls from hospital staff, patients, and other healthcare providers.
-Acts as a liaison between the department and facilities to obtain needed information and documentation.
-Assess the nature of the call and determine the appropriate level of response, including the deployment of paramedics, ambulances, and other necessary resources.
-Relay information accurately, including patient details, location, and the nature of the emergency.
-Input and update mobile healthcare call data.
-Monitor and document response times of units, investigating and reporting all response time exceptions.
-Record all dispatch information, including call details, response times, and actions taken, in the dispatch log.
-Prepare reports on dispatch operations, incidents, and resource utilization for review by hospital administration.
Education
High School Diploma or Equivalent required and Other Certificate/Diploma preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in emergency dispatching, EMS or similar area 1-2 years preferred and Experience in hospital or healthcare operations 1-2 years preferred
Knowledge, Skills and Abilities
- Strong communication skills, both verbal and written.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency in using dispatch software, GPS, and other communication tools.
- Excellent problem-solving and decision-making abilities.
- Ability to work effectively in a team and collaborate with multiple stakeholders.
The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
