Melbourne Thrift Store Truck Assistant

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Receiving, Separation, and Pricing Workstations:

Greet donor vehicle courteously and unload donated goods with care

Issue receipts to donors as requested

Assist with the initial separation and delivery of donated materials to Sorting, Grading and/or Hanging Workstation

Communicate to donors why certain items cannot be accepted by the SPCA

Assist in the loading and unloading of donated goods vehicles as needed

Price inspected goods for placement onto retail sales floor

Sanitizes furniture and domestics as required by State Law.

Refer customers’ complaints or inquiries to management

Sales Floor/Cashier Workstation:

Assist customers in locating and/or selecting merchandise

Process customer sale transactions bag merchandise and thank the customer for shopping at SPCA

Accurately conduct sales transactions and maintain cash, and credit card control by following procedures regarding voids, refunds, checks, credit cards, etc.

Give excellent customer service and remain calm and professional under stressful situations

Maintain the sales floor and inventory in a clean, neat and properly displayed manner

Maintain a safe work environment at all times by following company safety regulations

Immediately report all incidents of theft (both internal and external) to a management team member

Refers customers’ complaints for inquiries to management

Housekeeping Workstation:

Responsible for floor maintenance and cleanliness on a daily basis, including dust mopping, damp mopping and burnishing (where appropriate)

Responsible for cleanliness and maintenance of all rest rooms, show windows, fitting rooms, back room and dock area, and store exterior including parking areas

Report repairs that require outside assistance

Responsible for the changing of defective florescent lights in order to maintain a proper lighting level in all areas of the retail store

Responsible for changing out food and water and maintaining cleanliness standards in the cat room including cleaning litterbox

Responsible for checking on the well-being of cats throughout the day

All Workstations:

Attend meetings and training sessions as scheduled

Maintain a safe work environment at all times by following company safety regulations

Adheres to all external safety regulations

Maintains appropriate and accurate records as required by their workstation

Adhere to all SPCA policies and procedures

Maintain assigned personal workspace and supplies

Work with a management team member to complete required employee training

Assist and support to other SPCA staff as necessary

Work habits should include: regular attendance, punctuality, teamwork, initiative, willingness to learn, dependability and promptness

Maintain a professional appearance at all times, adhering to SPCA dress code

Perform general housekeeping duties as needed or assigned

Maintain assigned personal workspace and supplies

Perform other duties as required or directed which may be necessary in order to facilitate the mission of the organization

ADDITIONAL DUTIES AND RESPONSIBILITIES

Accomplishes all tasks as appropriately assigned or requested by management