What are the responsibilities and job description for the Self-Pay Collections Specialist position at SPCP/Southeast Medical Group?
Job Description
Job Description
Description :
Southeast Primary Care Partners is seeking a highly motivated and detail-oriented Self-Pay Collections Specialist to join our team. As a Self-Pay Collections Specialist, you will be responsible for managing and optimizing the collection process for self-pay patients, ensuring timely and accurate payment for services rendered. Your primary focus will be on identifying, contacting, and facilitating the resolution of outstanding self-pay balances. This position plays a crucial role in maintaining the financial health of our organization while delivering exceptional patient care.
Requirements :
Self-Pay Account Management :
Monitor and analyze self-pay patient accounts to identify outstanding balances.
Communicate with patients via phone, email, and other appropriate channels to collect payments and resolve outstanding balances.
Establish payment arrangements and negotiate settlements with self-pay patients in accordance with organizational policies and guidelines.
Maintain accurate and up-to-date documentation of all collection activities and patient interactions.
Financial Counseling :
Provide financial counseling and assistance to self-pay patients, offering guidance on available payment options, insurance coverage, and financial assistance programs.
Collaborate with patients to develop feasible payment plans and recommend suitable financing options.
Insurance Verification :
Verify insurance coverage and benefits for self-pay patients, when applicable.
Educate patients about insurance requirements and assist in the submission of necessary documentation for claim processing.
Reporting and Analysis :
Prepare regular reports on self-pay collection activities, including collection rates, payment trends, and outstanding balances.
Analyze collection data to identify areas for improvement and develop strategies to enhance collection efficiency and effectiveness.
Customer Service :
Provide exceptional customer service to self-pay patients, addressing inquiries, concerns, and complaints promptly and professionally.
Collaborate with other departments and team members to ensure a seamless and positive patient experience.
Qualifications :
High school diploma or equivalent; associate's or bachelor's degree in a related field is preferred.
Proven experience in self-pay collections or a similar role within the healthcare industry.
Strong knowledge of medical billing, insurance processes, and collection practices.
Familiarity with healthcare financial assistance programs and policies.
Proficient in using collection software and other relevant computer applications.
Excellent communication and negotiation skills, with the ability to empathize and interact effectively with patients.
Detail-oriented and highly organized, with the ability to manage multiple tasks and prioritize work effectively.
Demonstrated problem-solving and decision-making abilities.
Compliance-oriented mindset, with a strong understanding of privacy and confidentiality regulations in healthcare.
Ability to work independently and collaboratively within a team environment.
Join Southeast Primary Care Partners as a Self-Pay Collections Specialist and contribute to our mission of providing exceptional healthcare services while ensuring financial stability for the organization. Apply today to be part of our dedicated team!
Physical & Mental Requirements :
Ability to sit for extended periods of time
Ability to stand for extended periods of time
Ability to use fine motor skills to operate office equipment and / or machinery
Ability to receive and comprehend instructions verbally and / or in writing
Ability to use logical reasoning for simple and complex problem solving
Ability to travel to multiple locations to support business needs as required
Join Southeast Primary Care Partners as a Self-Pay Collections Specialist and contribute to our mission of providing exceptional healthcare services while ensuring financial stability for the organization. Apply today to be part of our dedicated team!
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