Mental Health Office Coordinator

About Us: We are a compassionate and client-centered mental health therapy practice dedicated to providing high-quality care to individuals, couples, and families. Our team of skilled therapists is committed to fostering a supportive and inclusive environment where clients can heal and grow. We are currently seeking a detail-oriented and organized Office Coordinator to support our practice and ensure smooth daily operations.

Job Responsibilities:

• Greet clients warmly and create a welcoming atmosphere.
• Answer phone calls, text messages, schedule appointments, and manage the practice’s calendar.
• Handle client intake paperwork and maintain accurate records.
• Process insurance verifications, billing, and payments.
• Facilitate insurance credentialing for new providers when needed. Experience with credentialing not necessary but a plus.
• Maintain confidentiality and compliance with HIPAA regulations.
• Assist therapists with administrative tasks, including document management.
• Manage emails and correspondence with clients and third-party providers.
• Order office supplies, do light office cleaning such as taking out trash, vacuuming and mopping, replenishing bathroom supplies, and ensure a well-organized workspace.
• Support marketing efforts such as social media updates and website maintenance, if needed.

Qualifications:

• Previous experience in an administrative role, preferably in a healthcare or mental health setting.
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, Google Suite, and scheduling software.
• Ability to handle sensitive information with professionalism and discretion.
• Friendly, empathetic, and patient demeanor when interacting with clients.
• Knowledge of insurance billing and HIPAA compliance is a plus.

Benefits:

• Competitive hourly rate based on experience.
• Retirement plan with company match.
• Flexible work schedule.
• Supportive and collaborative work environment.
• Opportunities for professional growth.

In addition to being a detailed person, you must also love finding ways to work smarter rather than harder. In fact, just to prove that you are on board with finding ways to work efficiently, when you apply for this position in the subject line of the email please include “I think I found the perfect job for me” in the subject line. Yep, that’s our little trick to sort out the people who blanket send their resume to anyone and everyone, from the folks (that’s you) who are truly interested in this position. (See us working smarter, not harder?)

We can’t wait to meet you!!!

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule
• Retirement plan

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Are you able to work from home at variable business hours?
• Do you like working with and talking to people? On the phone and in person?

Experience:

• Client services: 1 year (Preferred)

Ability to Commute:

• Chesterland, OH 44026 (Required)

Work Location: Hybrid remote in Chesterland, OH 44026

Salary : $20