Patient Attendant

Patient Attendant

General Summary:

The Patient Attendant provides indirect patient care under the immediate direction of the Registered Nurse (RN).

Essential Job Functions*:

· Performs patient sitting for patients requiring 1:1 after successful completion of required learning activities- MOAB and De-escalation training.

· Prepares room for patient arrival insuring all necessary equipment is replenished.

· Greets patient upon arrival, insures call bell, bed alarm, side rails and white board are completed as appropriate

· Assist patients getting ready for discharge by gathering their belongings and assisting them to their vehicle.

· Assists with hourly rounding and room safety checks.

· Delivers meal trays and sets up patients to eat.

· Assists with lifting and positioning of patients.

· Assists with transporting patients.

· Answers call lights and directs patient needs to the appropriate resource.

· Stocks departments as needed.

· Answers phones and handles calls appropriately.

· Participates/Engages patients in activities such as playing cards, puzzles, ambulation, etc.

· Other indirect patient care duties as assigned.

· Attends and participates in department/hospital meetings as required.

· Complies with hospital and departmental policies, procedures, regulations and standards as related to job.

· Demonstrates hospital’s stated mission and values. Actively and appropriately participates in problem-solving identification and resolution, both intra- and inter-departmentally.

· Meets department customer service standards and strives to enhance the level of customer service provided.

Qualifications:

· Education

Required: High school diploma or equivalent

Preferred: None.

· Work Experience

Required:

Preferred: Previous experience in a hospital setting serving the same age/type of patient population.

· Licensure/Certifications/Registrations

Required: None

Preferred: None.

· Other Skills/Knowledge

Required: Demonstrated independent judgment in times of need, along with the ability to seek guidance and/or support from appropriate resources.

Computer literacy. Ability to write clearly and concisely. Excellent interpersonal and communication skills.