Call Center Customer Service Representative

Our regional nonprofit is looking for a new team member who shares our passion for making a positive impact in the community. The Call Center Customer Service Representative will help low income families, children, seniors, and people with disabilities get to and from their health care appointments. We need a friendly and positive individual who can listen to customer service requests, accurately record information, and offer quick and effective assistance to customers.

Primary Responsibilities

• Answer incoming customer calls regarding service requests, service issues, program questions, and general client concerns, and work to establish a positive rapport with every caller
• Obtain information from callers in a professional and organized manner
• Accurately record service request information and update customer and service information in our database during and after each call
• Efficiently arrange most cost-effective, appropriate transportation to fulfill customer requests Know, understand, and apply program policies and procedures

Skills and Requirements

• High school diploma/GED required
• Six months to one year prior call center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred
• Ability to accurately type 35wpm (alpha-numeric)
• Read, write and understand English fluently
• Regular attendance 8 am to 5 pm Monday through Friday is required

Other Qualifications

• Strong listening and communication skills
• Excellent customer service skills
• Outstanding organizational and multi-tasking skills
• Proficiency in Word and Excel required; database experience preferred
• Good knowledge of the geographic area
• Demonstrated teamwork and exceptional problem-solving skills
• Must be able to understand and follow complex instructions
• Learn quickly and adapt to change easily
• Bilingual Spanish or Russian a plus

Pay and Benefits

• You will receive competitive pay starting at $18.00 with regular seniority raises up to $21.28 per hour
• You will also receive six and a half days of sick leave per year plus five days of vacation leave per year to start, increasing with tenure up to twenty days.
• You will enjoy seven paid holidays throughout the calendar year.
• You will have excellent employer-paid medical and disability insurance and will be able to enroll in group dental insurance.
• You will enjoy a generous employer-paid retirement program. You can immediately enroll in our company’s retirement (403b) plan, as well as a deferred compensation plan. After two years of service, we will make a contribution equal to 9% of your wages to your retirement account.

'This Company Describes Its Culture as: Detail-oriented -- quality and precision-focused

• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative
• Work Location: One location

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Job Type: Full-time

Pay: From $20.35 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $18 - $21