Telephone Technician

Overview

Specialized Enterprise Systems is a leading provider of innovative Information and Communication Technology (ICT) solutions, dedicated to helping businesses transform and thrive in the digital age. We deliver cutting-edge technology products and services, including cloud solutions, cybersecurity, networking, software, and IT infrastructure. We are seeking a motivated and experienced Telephone Technician to join our team and drive growth within our client base.

The Telephone Technician is responsible for installing, maintaining, troubleshooting, and repairing telecommunication systems, including telephone lines, voice-over IP (VoIP) systems, and associated hardware and software. This role ensures reliable and efficient communication systems to support organizational operations.

Key Responsibilities

• Installation and Setup:
• Install, configure, and test telephone systems, VoIP systems, and related equipment.
• Establish new telephone lines, extensions, and cabling.
• Program and update phone system software.
• Maintenance and Troubleshooting:
• Perform routine maintenance on telecommunication equipment to ensure optimal performance.
• Diagnose and resolve issues related to hardware, wiring, or software.
• Repair or replace faulty components or equipment as needed.
• Technical Support:
• Provide user support and training on telephone system features and functionality.
• Respond promptly to service requests and resolve issues efficiently.
• Documentation and Reporting:
• Maintain accurate records of installations, maintenance, repairs, and upgrades.
• Generate reports on system performance and service activities.
• Compliance and Safety:
• Ensure all installations and repairs meet industry standards and safety regulations.
• Keep up-to-date with advancements in telecommunications technology and implement best practices.
  

Qualifications

• Education and Experience:
• High school diploma or equivalent required; technical diploma or certification in telecommunications is preferred.
• Proven experience as a Telephone Technician or in a related role.
• Skills and Competencies:
• Strong knowledge of telephone systems, VoIP, and networking protocols.
• Proficiency in diagnosing and repairing telecommunication hardware and software.
• Familiarity with cabling, wiring diagrams, and blueprints.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service and communication abilities.
• Physical Requirements:
• Ability to work in confined spaces, climb ladders, and lift some weight
• Willingness to travel to various job sites if required.
  

Work Environment

• May involve working indoors and outdoors.
• Flexible hours, including on-call rotations or overtime, may be required.
  
  

Preferred Certifications

• Cisco Certified Network Associate (CCNA)
• Ericsson LG or Mitel certification
  
  

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