What are the responsibilities and job description for the Customer Service Representative Tier 1 position at Specialized Packaging Group?
Top Duties
A Customer Service Associate is responsible for assisting in the daily operations of the office and its various departments. Duties include answering phone calls and emails from customers, coordinating with department heads, relaying important order information or to staff and entering orders into the system. As a customer service representative, you are the first point of contact for internal and external customers and are expected to communicate in a professional and timely manner
Duties and responsibilities
Duties and responsibilities will vary depending on the business needs, but might include:
- Customer Service – Email, telephone, and in-person communication related to business operations
- Order Entry
- Host meetings with Vendors, Customers, and suppliers and make sure front office is presentable
- Research and maintain vendor and customer price lists and customer data
- Assist in communicating pricing, quotes, order updates, delivery, and production status with customers
- Participate in physical inventory count as needed
- Understand the process flows and where handoffs occur to ensure consistent execution.
- Other management designated tasks as required
Skills and qualifications
- Strong written and verbal communication skills to produce reports, accept instructions, and handle vendor and customer contracts
- Strong interpersonal skills to interact positively with all employees and customers
- Excellent organizational skills with attention to detail and accuracy
- Highly organized with ability to multitask
- Flexibility to help staff adjust to new tasks should company or office needs change
- Ability to manage challenges as they arise and adapt to workplace demands
- Provide solutions to customers and staff issues to ensure a positive experience
- Strong sales and customer service skills
- Teamwork focus to interact with multiple departments and ensure efficiency across the organization
- Strong analytical and problem-solving skills
- Ability to prioritize tasks and delegate them when appropriate
- Ability to function efficiently in a fast paced and at times stressful environment
- Proficient in Microsoft Office, and related software
Additional and Advantageous Skills
- Speaking and writing Multi-lingual languages of English and Spanish
- Experience with Sage 300 ERP software
EOE, including disability/vets
