What are the responsibilities and job description for the Bilingual Benefits Coordinator position at Specialized Recruiting Group?
Benefits Administration :
o Administer and manage employee benefit programs, such as health insurance, dental insurance, vision insurance, life insurance, retirement plans, and other perks.
o Coordinate the enrollment and onboarding process for new employees, providing them with information about available benefits and assisting with the completion of relevant paperwork.
Communication and Education :
o Communicate effectively with employees to ensure they understand their benefit options, coverage, and any changes in the plans.
o Conduct benefits orientations for new hires and organize periodic educational sessions to keep employees informed about updates and changes in benefit offerings.
Problem Resolution :
o Address employee inquiries and concerns regarding benefits, assisting them in resolving issues and clarifying questions related to coverage, claims, and other benefit-related matters.
Compliance :
o Stay informed about changes in federal, state, and local regulations related to employee benefits, and ensure that the organization's benefit programs comply with these regulations.
Data Management :
o Maintain accurate records of employee participation in benefit plans, ensuring that databases and systems are up-to-date.
o Work closely with HRIS (Human Resources Information Systems) to input and update employee benefit information.
Open Enrollment :
o Coordinate the annual open enrollment process, including the distribution of information, conducting meetings, and assisting employees with making informed choices regarding their benefit elections.
Vendor Management :
o Collaborate with benefit providers, insurance carriers, and other vendors to resolve issues, negotiate contracts, and ensure the smooth operation of benefit programs.
Cost Analysis :
o Assist in analyzing the cost and effectiveness of current benefit programs, providing recommendations for improvements or changes as needed.
Employee Wellness Programs :
o Collaborate with other departments to promote and implement employee wellness programs that complement the overall benefits package.
Documentation and Reporting :
o Generate reports on benefits utilization, costs, and trends to assist in decision-making and strategic planning.
Employee Assistance Programs (EAP) :
o Coordinate and promote Employee Assistance Programs, which may include mental health services, counseling, and other support services.
To be successful as a Benefits Coordinator, individuals should possess a combination of education, skills, and experience.
Education :
o A bachelor's degree in Human Resources, Business Administration, Finance, or a related field is preferred. Relevant work experience will be accepted in lieu of a degree.
Experience :
o 2-5 years of experience in benefits administration or a related HR function.
o Experience with employee benefits, insurance, retirement plans, and other related programs is highly desirable.
Knowledge :
o Understanding of federal, state, and local regulations related to employee benefits, including ERISA, ACA, HIPAA, and other relevant laws.
o Familiarity with different types of benefit plans, such as health insurance, dental insurance, vision insurance, life insurance, and retirement plans.
Communication Skills :
o Strong verbal and written communication skills are essential for effectively explaining benefit options, policies, and changes to employees.
o Ability to communicate complex benefit information in a clear and understandable manner.
Organizational Skills :
o Excellent organizational skills to manage multiple tasks, deadlines, and priorities effectively.
o Attention to detail in maintaining accurate records and documentation.
Customer Service :
o Strong customer service orientation with the ability to address employee inquiries, concerns, and issues in a professional and helpful manner.
Analytical Skills :
o Analytical ability to assess the cost, utilization, and effectiveness of benefit programs.
o Basic understanding of financial principles related to benefits cost analysis.
Technology Proficiency :
o Proficiency in using HRIS (Human Resources Information Systems) and other relevant software tools for benefits administration.
o Ability to work with spreadsheets and databases to manage and analyze benefit data.
Team Collaboration :
o Ability to work collaboratively with other HR professionals, management, and external benefit vendors.
o Collaboration skills are crucial when working on cross-functional projects and initiatives.
Confidentiality :
o High level of integrity and the ability to handle sensitive and confidential employee information with discretion.
Problem-Solving Skills :
o Ability to identify and resolve issues related to benefits administration, including addressing employee concerns and working with vendors to resolve problems.
Continuous Learning :
o A commitment to staying updated on industry trends, changes in regulations, and emerging best practices in employee benefits.
In addition to these qualifications, any relevant certifications in benefits administration or human resources, such as Certified Employee Benefit Specialist (CEBS) or Professional in Human Resources (PHR), can enhance a candidate's profile. Additionally, attending workshops, webinars, and conferences related to employee benefits can demonstrate a commitment to ongoing professional development in this field.
