What are the responsibilities and job description for the Order Entry Associate & Customer Service position at Specialized Recruiting Group?
Our client, located in Troy, Michigan, is a leader in providing innovative engineered solutions to a diverse range of industries.
The company fosters an environment where teamwork, continuous improvement, and customer satisfaction are paramount. Employees benefit from a collaborative culture that supports growth and encourages the development of skills in a cutting-edge environment. The organization takes pride in maintaining robust relationships with its partners and customers, ensuring that each project is delivered with excellence. Joining this team means being part of a company that values expertise, creativity, and dedication to industry-leading standards.
Job Title : Order Entry Associate & Customer Service
Location : Troy, MI
We are currently seeking a motivated and detail-oriented Order Entry Associate to join our Inside Sales team. As an Order Entry Associate, you will be a key part of our Inside Sales team, interacting with customers and coordinating with various departments to ensure customer satisfaction. This role includes handling various administrative and operational tasks to support sales and production efforts.
Key Responsibilities :
- Answer and manage phone calls and assist visitors at the front lobby.
- Coordinate with Sales to manage customer requirements, pricing, logistics, and account management.
- Establish new customer accounts, run credit checks, set up payment terms, and maintain records.
- Collaborate with Production Control on pricing, lead times, and customer requirements.
- Validate and process customer quotes, purchase orders, and create related documentation.
- Process Pull Ahead Requests (PAR) and manage urgent communications across departments.
- Prepare Material Certifications and ensure proper invoicing for shipments.
- Handle Return Material Authorizations (RMAs) and follow up with customers on status.
- Assist in accounts receivable and shipping functions as needed.
- Respond to customer inquiries and track feedback, ensuring on-time delivery reporting.
Qualifications :
Preferred Skills :
If you are detail-oriented, thrive in a dynamic setting, and have a passion for providing excellent customer service, we encourage you to apply for this opportunity.
