What are the responsibilities and job description for the Patient Coordinator - Rangewood Orthodontics position at Specialty Dental Brands-CO?
Description
Duties/Responsibilities:
- Deliver a distinctive patient experience with every patient both in person and over the phone
- Answer calls, and schedule new and existing patients for dental treatment
- Welcome patients into the office upon arrival, gathering necessary information such as patient demographics, insurance information, and updated health history.
- Maintain a clean and welcoming patient waiting area
- Collect patient payments and post them to their patient ledger
- Update necessary documents into patient chart
- Outbound calls to patients for confirming upcoming appointments
- Incoming call from patients to schedule, reschedule or cancel appointments
- Print recall report to get patient scheduled that do not have appointments
- Complete EOD reports daily
- Audit patient schedule weekly, monthly to ensure that demographics and insurance info for accuracy
- Additional duties as needed such as assisting with laundry, taking out the trash, refilling supplies in restrooms, and any other necessary tasks in our office
- Other duties assigned by Office Manager
Requirements
Requirements
- At least 1 year of experience in a dental front office setting
- Customer Service experience
- Passion for delivering the best experience
- Ability to collaborate and be team-oriented
- Ability to problem-solve
