What are the responsibilities and job description for the Insurance Coordinator - Hi5 Orthodontics position at Specialty Dental Brands-WA?
We are seeking a motivated and detail-oriented Insurance Coordinator to join our fun and dynamic team at our orthodontic office. The ideal candidate will have previous experience with insurance verification and claims processing in a dental or orthodontic setting. As an essential member of our office, you'll work closely with patients and the office team to ensure a smooth, positive experience for all. If you are passionate about providing excellent customer service, have a keen eye for detail, and thrive in a fast-paced environment, we would love to meet you!
Key Responsibilities:
- Verify insurance benefits and eligibility for orthodontic treatment.
- Process and submit insurance claims to multiple providers accurately and in a timely manner.
- Follow up on unpaid claims, working with insurance companies to resolve issues and ensure timely reimbursement.
- Coordinate with patients to obtain necessary documentation for insurance purposes.
- Provide patients with insurance cost breakdowns and assist with financial options.
- Communicate with patients regarding insurance benefits, explaining coverage details, co-pays, and out-of-pocket expenses.
- Maintain accurate and up-to-date patient insurance records.
- Work with the treatment coordinator to ensure insurance coverage aligns with treatment plans and financial arrangements.
- Assist in resolving any insurance-related inquiries or disputes.
- Collaborate with the front office and clinical team to ensure a smooth workflow and excellent patient experience.
- Assist with general office tasks as needed to support the team.
What We Offer:
- A friendly, collaborative work environment with a focus on teamwork and patient care.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Fun, engaging office culture with a team that values positivity and work-life balance.
If you are ready to be a part of a dedicated, upbeat team and bring your insurance expertise to an exciting and supportive orthodontic practice, apply today!
Requirements:- Previous experience in an insurance coordinator role, preferably in a dental or orthodontic setting.
- Strong understanding of dental/orthodontic insurance plans, procedures, and coding.
- Excellent communication and customer service skills, with a positive, team-oriented attitude.
- Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
- Proficiency with dental/orthodontic software (e.g., Dentrix, Ortho2, Eaglesoft) and Microsoft Office.
- Strong problem-solving skills and the ability to handle complex insurance issues.
- High school diploma or equivalent; further education or certification in a related field is a plus.
