What are the responsibilities and job description for the Area Clinical Manager position at SpecialtyCare?
Passionate, driven people dedicated to making a difference in healthcare.
SpecialtyCare is a leading provider of clinical services to hospitals. We partner with hospitals to drive, sustain, and accelerate high performance. We offer a portfolio of solutions that include neuromonitoring, perfusion, surgical assist, autotransfusion, minimally invasive surgical support, and sterile processing. SpecialtyCare’s clinicians focus their efforts to improve operational efficiencies, improve outcomes, and maintain exceptional levels of satisfaction. We compete on results.
Position Summary:
The Area Clinical Manager is responsible for one or more accounts or programs in a specific geographic area and may manage staff, productivity, scheduling, inventory, physician relations, and clinical activities to achieve or exceed operational and financial targets. Performs clinical services on a regular basis and manages clinical associates at the account(s) or program(s) to achieve targeted quality outcomes and compliance with The Joint Commission standards, the Company’s policies, applicable policies at the account(s) or program(s), and other applicable regulatory requirements including lab compliance. Assists the Company with evaluating techniques and equipment for clinical applications. Assists Regional Director of Operations and Region Presidents in building and maintaining business relationships with customers and physicians to retain and grow accounts. Serves as liaison to the Company’s business office.
Duties and Responsibilities:
- Manages the day-to-day clinical activities at the account(s) or program(s) that may include but not be limited to the following:
- Coordinates the scheduling of clinical associates, including vacation scheduling.
- Manages productivity, labor and the budget for the account(s) to meet or exceed targets.
- Collects and reports quality indicator data as required. Demonstrates quality improvement. Performs perfusion and other clinical services on a regular basis.
- Monitors clinical activities to comply with:
- The Joint Commission standards;
- The Company’s policies;
- Applicable policies at the account(s) or program(s); and
- Other applicable regulatory requirements including laboratory compliance.
- Monitors equipment operations and maintenance requirements.
- Serves as lead perfusionist at the account(s) or program(s) for customers, physicians, vendors, and the Company’s business office associates.
- Follows sound inventory and equipment management practices.
- Ensures that appropriate capital equipment and disposable inventory is ordered, stocked and available for all procedures.
- Oversees the required documentation of procedures performed for medical and billing record purposes.
- Maintains current credentialing file for associates.
- Develops and implements corrective action to address clinical, credentialing or operational issues such as charge capture, time reporting, quality reporting, information systems, and inventory management.
- Participates in appropriate hospital committees for demonstration of quality, blood, and process and outcome improvement. Presents data to these committees and the surgeons on at least a quarterly basis or as needed.
- Performs clinical services on a regular basis based on credentialing privileges at the account(s) or program(s).
- Assists Operations and Sales management in building relationships with physicians, operating room staff, and customers including hospital administrators, and hospital materials management and billing employees to:
- Meet contractual requirements;
- Resolve clinical, credentialing, operational or business issues;
- Maintain client satisfaction;
- Retain and grow account(s) or program(s); and
- Market new services.
- Manages employment activities of clinical associates at the account(s) or program(s) that may include but not be limited to the following areas:
- Recruit, interview. and hire new associates;
- Develop associates through orientation, training and education;
- Appraise and reward performance;
- Manage employee relations issues;
- Develop and manage open communications;
- Conduct regular associate meetings; and
- Manage change.
- Performs other duties and works on special projects.
Qualifications:
- Current certification from American Board of Cardiovascular Perfusion or meets other Company requirements as a Perfusionist
- Degree with a Certificate or Master’s degree in Perfusion Technology from an accredited cardiovascular perfusion education program.
- Requires a minimum of 2 years of experience as a Perfusionist including experience as a lead Perfusionist. Additional levels of experience as a certified Perfusionist may vary by position based on clinical and operational needs.
The Successful Candidate:
The successful candidate must bring a high level of ethical, intellectual, professional and personal values that complement the team and company vision. The following competencies are highly valued:
- Strong leadership skills with a proven ability to develop and grow teams
- Ability to influence perceptions, decisions and actions of others
- Likes to work in a fast paced, highly collaborative environment with the ability to meet deadlines
- Must communicate with confidence, build relationships through inspiring trust and sharing information and be able to challenge assumptions
- Lives the SpecialtyCare Values – Integrity, Care, Urgency, and Improvement.
SpecialtyCare is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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