What are the responsibilities and job description for the Technical Support Specialist- Entry Level position at Speco Technologies?
Employment Type
Full-Time
Why Work Here?
For over sixty years, we at Speco Technologies have dedicated ourselves to providing the latest innovations in video surveillance and electronic accessories, as well as the highest quality audio products for residential and commercial use. We have committed ourselves to providing affordable, dependable merchandise, delivering exceptional customer service, and offering extensive product training, technical and marketing support.
We are seeking a Technical Support Specialist to join our team!
Responsibilities:
· Provide Technical Support via phone/email/remote desktop to national distributors, licensed installers, IT staff and end users.
· Resolve issues for clients via phone, or electronically
· Test and verify functionality of Audio & CCTV Security equipment; support PC,MAC software and mobile applications.
· Track customer issues and resolutions within HubSpot ticketing system
· Provide assistance with computer software and hardware configuration, networking, security and network implementation
Qualifications:
· Minimum of a high school diploma/GED; Associates preferred or a Certification or Degree in Electronics (Engineering, Design and/or Research and Development) or Computer Sciences (Computer Hardware, Software, Networking and/or Programming) from a trade school or college
· Ability to speak and write clearly in English
· Knowledge of relevant products and networking
· Previous experience in IT, customer service, or other related fields
· Demonstrated proficiency in typing and grammar
· Ability to build rapport with clients
· Strong troubleshooting and critical thinking skills
· Team player
· Multi-tasking capabilities
· Positive and professional demeanor
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Amityville, NY 11701: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: From $42,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
Work Location: In person
Salary : $42,000
