840 - Chop and Drop Field Manager

Description

Our Company’s Story:

Founded in St. Petersburg, Florida in 1978, we are celebrating 45 years of leadership and innovation in the sheet metal and aluminum rainware manufacturing and contractor direct industry. Spectra Gutter Systems moved to Atlanta in 1992 and transformed our manufacturing and distribution organization from a small regional supplier into what we now enjoy as a dominant market present in the premier manufacturing and distribution of painted gutter rainware products in North America.

Spectra Gutter Systems has over 35 manufacturing and distribution facilities nationwide to service customer needs and raise the profitability of our partners’ businesses.

Our Core Values

• Stewardship
• Integrity
• People-Centric
• Innovation
• Servantship
  
  

Your Seven Pillars For Success

• Safety: Our unwavering mission is to prioritize the safety and well-being of our employees, customers, and the communities we serve. We are committed to fostering a culture of vigilance, continuous improvement, and shared responsibility to safety. Via robust safety practices, education, and innovation, we strive to create environments where everyone can thrive without compromising safety.
• Quality Assurance: It is our desire to uphold the highest standards of quality in all aspects of our business. We are committed to providing products/services that exceed expectations, promote continuous improvement, and ensure the satisfaction and trust of our people and customers alike. Through innovation, rigorous testing, and a relentless pursuit of excellence, we aim to be synonymous with unparalleled quality in every fiber of our operations.
• Inventory: Our mission is to achieve seamless inventory management that optimizes efficiency and exceeds expectations. We are dedicated to maintaining precise control over stock, employing innovative technologies, and implementing strategic practices to ensure timely delivery, reduce waste, and enhance overall operational excellence. Our commitment is to meet customer demands with accuracy and reliability, positioning us as the leader in effective inventory solutions within our industry.
• Customer Service Experience and Customer Business Growth: Our commitment is to build lasting relationships with our customers, by placing them at the heart of everything we do. We are dedicated to creating an unparalleled customer service experience through attentive, personalized, and timely support. Through a culture of empathy, proactive communication, and relentlessness to always improve, we strive to exceed customer expectations with each interaction.
• Meeting Location-based Goals: Our success is measured by the fulfillment of our goals and the enduring impact we create in the realms of our vision and mission. Through a combination of dedication, collaboration, adaptability, strategic planning, and a relentless pursuit of excellence, we aim to not only meet but exceed our objectives.
• Personnel Management: Our mission is to empower and inspire our teams. We strive to do this by attracting, developing, and retaining top talent through fostering a culture of respect, professional growth, and inclusivity. Via strategic leadership, transparent communication, and ongoing support/development, our goal is to create an environment where every individual can thrive and contribute their best to the success of our collective endeavors.
• Financials: Our financial goal is to ensure sustainable growth and prosperity within our organization. This is achieved through sound fiscal management, transparency of reporting, and strategic investments. Through prudent financial planning, risk mitigation, and continuous optimization, we will continue to meet our financial objectives and secure the long-term financial health of the organization.
  
  

________________________________________

Summary

The Field Manager is responsible for overseeing job site operations, ensuring quality control, and maintaining safety standards. This role involves preparing materials, managing equipment, and ensuring customer satisfaction. Additionally, when not on job sites, the Field Manager will contribute to sales efforts through customer outreach and support the team in driving growth.

Key Responsibilities

• Material & Job Preparation:
• Review all materials at the staging area before departing for the job site, ensuring they meet quality standards.
• Use the CompanyCam app to document material condition and verify the specified location for delivery.
• Confirm job details, including customer contact information, location, and delivery time.
• Safety & Equipment Management:
• Regularly inspect vehicles and equipment to ensure compliance with safety standards and DOT guidelines.
• Follow maintenance procedures, including pre-trip and post-trip inspections, and maintain accurate logs.
• Operate the gutter machine safely, adhering to all safety precautions, and ensure proper machine functionality on-site.
• Investigate and report any safety incidents or near misses, working with the team to prevent future occurrences.
• Customer Interaction:
• Communicate with customers upon arrival to ensure smooth job execution and high levels of customer satisfaction.
• Collect and document customer feedback to ensure continuous improvement and quality service delivery.
• Job Site Management:
• Maintain an organized trailer, ensuring all tools and materials are readily available and properly stored.
• Be punctual and ensure that all job tasks are completed on time and to quality standards.
• Complete and manage work orders efficiently, ensuring all job details are recorded accurately.
• Sales Support:
• Make 50-60 phone calls per day to assist the team in driving sales when not on job sites.
• Build relationships with potential customers and follow up with leads to support sales growth.
• Preventative Maintenance & Quality Control:
• Maintain equipment maintenance logs to track service history and schedule preventive maintenance as needed.
• Identify any recurring issues in job processes or equipment and work with the team to implement preventative measures.
• Perform quality control checks to ensure work meets company standards.
• Inventory Management:
• Oversee and manage job site inventory, ensuring that materials and tools are properly accounted for and replenished as needed.
  

Working Conditions

• Regular work outdoors in various weather conditions.
• Ability to lift and transport materials and operate equipment.
• High level of phone-based customer outreach when not working on job sites.
  
  

Requirements

Qualifications:

• Proven experience in field management, job site operations, or a related role.
• Strong understanding of safety regulations and equipment maintenance.
• Proficiency in mobile apps for documentation (e.g., CompanyCam) and CRM systems for managing customer feedback.
• Excellent communication skills, both with customers and internal teams.
• Ability to work in a fast-paced environment, managing multiple responsibilities efficiently.