What are the responsibilities and job description for the Desktop Support Specialist position at SPECTRAFORCE?
Job Title: Workstation Support/Field Support/PC Tech / Desktop Admin
Duration: 12 Months
Location: Richmond, VA
Description:
- Candidates should have a good understanding and knowledge of installing software and setting up hardware.
- Proficiency in Windows 10/Office365 products/Outlook/Teams/One Drive.
- Proficiency in diagnosing and troubleshooting computer issues. Should have proficiency with imaging via SCCM and be able to handle large volumes of imaging requests.
- Must be able to troubleshoot and resolve any imaging issues for standard PC’s/laptops, toughbooks, tablets, etc.
- Experience supporting cell phones and Ipads desired.
- Experience supporting HP and OCE printers/plotters desired.
- Ability to interface with wide variety of clients and must have excellent customer service skills.
- Previous Helpline or customer service experience desired.
- Excellent problem-solving and critical thinking skills required.
- Must have strong listening skills and be able to respond to multiple customer requests or demands.
- Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Willingly cooperates and works collaboratively with a team.
- There is a Oncall Rotation requirement for this position.
- Configure and test client workstations to utilize VPN access using secure token identification.
- Increase productivity and minimize downtime by supporting all company software, operating systems, workstations, charting/drawing, and network connectivity.
- Install image systems with appropriate OS for client needs.
- Install and configure core applications once base OS image has been deploy.
- Establish Internet accessibility, TCP/IP addresses, and internal and external e-mail accounts.
- Support various connectivity requirements including, but not limit to, Ethernet and TCP/IP.
Soft Skill:
- Possesses strong customer service skills.
- Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them.
- Must be an able listener. Communicates early and often with the customer keeping them informed of the situation.
