What are the responsibilities and job description for the Desktop Support Technician position at SPECTRAFORCE?
Job Description:
IT Service Operations - Support Partner will provide tier II level IT partnership for internal client Technologies employees implementing, maintaining and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.
Through utilizing ITLT best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, teams rooms and handheld scanners. This includes asset management for hardware devices and supporting the Network and Security team in different implementation (OT devices, Switches AP configuration, refresh etc.). This role will also participate in IT related projects and deployments as needed.
Note: Support will be provided as during normal business hours, as well as occasional after-hours support. This position will be located On-Site.
Responsibilities:
- Technical endpoint support of computers, tablets, mobile devices, printers, handheld scanners, teams rooms, and peripherals
- Maintain client hardware lifecycle and asset management activities
- Provide partnership and support for IT related projects
- Complete minor and major incident management
- Support application and emerging technology deployment support
- Fulfil hardware and software requests
- Provide employee training related to employee used hardware and IT processes
- Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services
- Support technical solutions and ensure reliable, secure client endpoint devices.
- Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
- Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business’s needs.
Ideal Qualifications and Competencies:
- Bachelor’s or Associate degree 2 years in a related IT technical field
- IT experience providing technical customer support including troubleshooting computer hardware and software
- Experience with the ServiceNow platform
- Ability to demonstrate outstanding customer service skills
- Strong oral and written communications skills
- Ability to demonstrate strong interpersonal skills
- Work Independently with minimal supervision
- Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications, and other employee-based technologies
- Ability to demonstrate strong organizational skills
- Excellent problem-solving and critical thinking skills
- Ability to follow documentation procedures
- Ability to demonstrate strong remote troubleshooting support skills
- Ability to evaluate priorities and drive effective time management
- Troubleshoot projector and tv systems.
- Ability to provide remote support to other sites.
