What are the responsibilities and job description for the Medical Information Manager position at SPECTRAFORCE?
Job title : Sr. Manager, Medical Quality & Compliance
Duration : 12 Months
Location : Lawrence Township, NJ 08311
Work Schedule : Mon - Fri, Business Hours
Hybrid role : 50% in office per two week period
Description :
Manager of Medical Quality Assurance and Compliance will play an important role in the day-to-day engagement quality. The manager will have direct responsibility for reviewing worldwide cases in accordance with our policies to ensure quality measures are achieved, including analysis and feedback of quality related data. The manager will also be involved in vendor management quality activities.
Key Responsibilities :
o Ensures Medical Information case generated within our markets are reviewed and measured against our quality standards and reported in a timely fashion in accordance with policies and procedures.
o Assist with identifying quality trends and develops quality improvement plans to enhance processes and delivery of
Medical Information in his / her assigned area(s).
o Ensures audit readiness both internally and externally within his / her area(s) of responsibility.
o Performs other duties and projects as assigned. Assist with maintenance of compliance related training records in
the electronic Learning Management System (LMS).
o Provide subject matter expertise during audits.
o Review and analyze training and QA data to improve performance and to provide excellent customer service by
enhancing the customer experience.
Skills and Characteristics of Ideal Candidate :
o Must be an effective communicator with excellent verbal and written skills both in comprehension and expression.
o Must be detail oriented and have excellent listening skills and ability to analyze and recognize subtleties in a
conversation.
o Must possess proven customer service skills.
o Must also possess a high level of energy and motivation.
o Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential.
Qualifications :
o An advanced degree is required; Pharm D preferred
o 1-2 years of experience managing Medical Information programs to deliver better customer experience is
preferred
o Prior Quality Assurance and / or training experience is preferred
o Strong business acumen with knowledge of the evolving healthcare landscape
o Solid organizational and time management skills, proven project management
o Demonstrated ability to collaborate across a multifunctional organization and lead by influence
o Fluent in English both written and spoken
About Us : Established in 2004, SPECTRA FORCE ® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001 : 2015 / ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRA FORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at :
Benefits : SPECTRA FORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRA FORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer : SPECTRA FORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice : SPECTRA FORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice : If you are selected for this position with SPECTRA FORCE , your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRA FORCE , we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is : $75.00 / hr.
Salary : $75
