Implementation Specialist

Description

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. 

Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.

As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as well as being honored 11 times on the Inc. 5000. Spectrio’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!  

For more information, visit www.Spectrio.com.

 *This position is required to work in the Tampa office periodically throughout the month; pending business needs. The working hours for this position are 10:00am­-7:00pm EST.   

Primary Objective:

The Implementation Specialist is passionate about the Spectrio products and mission while providing first response to customize and install on-premise equipment for our clients.

Responsibilities include:

• Control point for field-related service activities.
• Assigning, controlling, and dispatching service technicians.
• Monitor workflow and load to qualified technicians.
• Coordination of tech scheduling with clients.
• Evaluate and reassign work as needed.
• Answer client inquiries via phone and email, provide technical assistance and support to our clients via on-site technicians.
• Comprehend and apply technical information, and present technical information to customers in a non-technical manner.
• Acquire the information necessary for new installations and hardware configurations.
• Perform data entry duties, monitor, operate or coordinate and assist others in the operation of dispatch/installation.
• Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments.
• Update supervisor on status of projects or technical issues.
• Identify higher level support issues and escalate to appropriate team member/s or department when necessary.
• Log all incidents, case updates, and hardware info, into the company's designated support system.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree preferred.
• Computer and Customer Service experience required.
• Experience working as an Implementation Specialist preferred.
• 2 years of related experience with computers and providing customer service in a call center environment preferred.
• Previous CRM (NetSuite, Salesforce, etc.) and ERP experience preferred.
• Experience using Google Suite and Microsoft Office.
• Must have the capacity to multitask, prioritize, and self-direct, with accuracy, while performing in a challenging environment.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Superior communication and customer service skills.
• Attention to detail required.
• Must show aptitude and desire to learn new skills on the job.
• Ability to follow instructions and procedures, both verbal and written.
• Fast learner of new processes, and software tools.
• Punctual, accountable, and team focused.
• Ability to communicate and explain technical information, details and procedures, in simple, understandable terms to non-technical people.
• Computer literate and working knowledge of current Microsoft Operating Systems, and Office software products. Windows 7, 10, Word, Excel, and Outlook.
• Working knowledge of basic Networking protocols and hardware, TCP/IP, Ethernet, Wireless, hubs/switches, remote management software.
• Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations
• Ability to remain positive and seek solutions during stressful situations, effectively prioritize and execute tasks, as well as adapt to change

 *This position is required to work in the Tampa office periodically throughout the month; pending business needs. The working hours for this position are 10:00am­-7:00pm EST.   

Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement. 

Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.