Demo

Secret IT Tech Representative

Spectrum Comm Inc
Norfolk, VA Full Time
POSTED ON 2/20/2025
AVAILABLE BEFORE 3/20/2025

Spectrum is seeking highly qualified Tech Representative to support our proposal for a new program located in Norfolk, VA.

Key Roles and Responsibilities

As a Technical Representative, you should have a minimum of three (3) years of job-related experience managing NMCI/NGEN toolsets and asset management systems (such as NMCI Enterprise Tool (NET)). They should also possess the ability to communicate effectively (both written and oral) with Government civilian, Military personnel, and other Contractors at all levels of staff and management to ensure customer satisfaction and requirements are fully met.

General Experience: The candidate should have at least five (5) years of experience as an IT Customer Technical Representative (CTR).

Specialized Experience: The candidate must meet operational requirements and hold minimum credentials based on DoD 8570.01-M, Information Assurance Workforce Improvement Program, DoD 8140.01.

Under this task, the contractor will:

  • Prepare activity reports and progress reports related to the information systems audit functions.
  • Provide activity-specific input with the aim of obtaining maximum service support in accordance with the terms of the NMCI/NGEN contract.
  • Provide service delivery oversight, technical support, and interpretation of DoD/DoN IT policies and procedures as well as the NMCI/NGEN contract.
  • Act as the focal point for command input to the Regional CTR regarding NMCI orders, requirements, service delivery, payment entitlement, and contractor performance.
  • Act as the primary interface for IT issues with the site directorate IT representatives and provide guidance and direction to these personnel in relation to NMCI and third-party requirements and issues.
  • Provide technical oversight and disseminate guidance to customers based on communications from USFF and NMCI.
  • Develop and maintain a standardized repeatable process for obtaining metrics for budget, administrative, and asset data.
  • Review and analyze IT asset data in the NMCI Enterprise Tool (NET).
  • Develop and integrate user account management and other account management processes (e.g., file share/disk space management, MAC requests, content management, etc.).
  • Provide support and communicate with customer service representatives to resolve account creation or logical move issues.
    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k, IRA)
    • Life Insurance (Basic, Voluntary & AD&D)
    • Paid Time Off (Vacation, Sick & Public Holidays)
    • Family Leave (Maternity, Paternity)
    • Short Term & Long Term Disability
    • Training & Development
    • Wellness Resources
    • Stock Option Plan

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Secret IT Tech Representative?

    Sign up to receive alerts about other jobs on the Secret IT Tech Representative career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $63,877 - $80,867
    Income Estimation: 
    $72,545 - $94,693
    Income Estimation: 
    $83,086 - $106,052
    Income Estimation: 
    $83,086 - $106,052
    Income Estimation: 
    $83,298 - $131,726
    Income Estimation: 
    $101,020 - $131,637
    Income Estimation: 
    $101,020 - $131,637
    Income Estimation: 
    $95,435 - $126,957
    Income Estimation: 
    $130,171 - $173,458

    Sign up to receive alerts about other jobs with skills like those required for the Secret IT Tech Representative.

    Click the checkbox next to the jobs that you are interested in.

    • Account Management Skill

      • Income Estimation: $75,299 - $107,932
      • Income Estimation: $80,609 - $130,009
    • Business Development Skill

      • Income Estimation: $65,887 - $106,888
      • Income Estimation: $84,380 - $111,171
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Spectrum Comm Inc

    Spectrum Comm Inc
    Hired Organization Address Hines, IL Full Time
    Company Overview: Spectrum Comm is a leading provider of innovative solutions for the Department of Veteran Affairs. Abo...
    Spectrum Comm Inc
    Hired Organization Address San Antonio, TX Full Time
    Spectrum is currently hiring for two Field Support Technicians that will support the Force Protection (FP) Products Sect...
    Spectrum Comm Inc
    Hired Organization Address San Antonio, TX Full Time
    Spectrum is hiring for a Production Support Specialist to support our customer at Lackland AFB, TX. Key Roles and Respon...
    Spectrum Comm Inc
    Hired Organization Address Las Vegas, NV Full Time
    We are seeking a skilled Systems Engineer to support an Operational Test and Evaluation (OT&E) contract for the U.S. Air...

    Not the job you're looking for? Here are some other Secret IT Tech Representative jobs in the Norfolk, VA area that may be a better fit.

    Secret IT Support Specialist

    Spectrum Comm Inc, Norfolk, VA

    Admissions Representative

    Tidewater Tech Trades, Norfolk, VA

    AI Assistant is available now!

    Feel free to start your new journey!