What are the responsibilities and job description for the Patient Support Specialist II/Nursing position at Spectrum Health & Human Services?
Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.
Full-time: 227 Thorn Avenue, Orchard Park, NY
**4 days remote, 1 day in office**
SUMMARY OF POSITION FUNCTION:
Performs complex administrative tasks and provides administrative support to Nursing department, Clinicians, Providers and/or Managers while delivering exceptional customer service to the individuals we serve.
MAJOR DUTIES AND RESPONSIBILITIES:
- Knowledge and demonstration of agency core values in day-to-day activities
- Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
- Maintain a neat, organized workspace consistently
- Scheduling, auditing, uploading documents into electronic health record
- Assists in the completion of prior authorizations
- Routine checks of ISTOP as appropriate
- Answering and directing calls to the appropriate person while maintaining a central registry and logging all individual requests via Medline
- Sends/receives incoming and outgoing faxes
- Responding to high volume of email requests in timely manner
- Attend meetings onsite and offsite as assigned
- Assists in obtaining data collection
- Other duties as assigned
SKILLS/COMPETENCIES:
- Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
- Excellent customer service skills with clients and colleagues
- Excellent computer skills and use of office machines
- Strong communication skills, both verbal and written
- Meticulous attention to detail; excellent time management and organizational skills
- Ability to multitask in a fast-paced work environment
- Has completed the Relias Office Certificate program
EDUCATION REQUIREMENTS:
- High School Diploma or equivalent
EXPERIENCE:
- One year work experience in work related field preferable
- Flexible availability and willing to take on after hours call if needed
- Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.
COMPENSATION: $17.46/hr - $22.26/hr
Salary : $17 - $22
