What are the responsibilities and job description for the Patient Services Rep position at Spectrum Health System?
Job Summary
As a Patient Services Representative, you will play a vital role in delivering high-quality healthcare service to patients. You will work as part of a team to provide registration, concierge, and clerical services that meet the needs of our patients.
About This Role
- Deliver exceptional patient experience through timely and accurate registration, scheduling, and insurance verification processes.
- Provide compassionate and empathetic support to patients and their families, addressing concerns and resolving issues in a professional manner.
- Collaborate with healthcare teams to ensure seamless coordination of patient care, maintaining confidentiality and adhering to HIPAA guidelines.
- Manage administrative tasks, such as updating patient records, processing paperwork, and handling correspondence, with attention to detail and accuracy.
Key Qualifications
- Bachelor's degree in Healthcare Administration or related field preferred.
- Minimum 1 year of experience in a patient-facing role, preferably in a hospital or healthcare setting.
- Excellent communication and interpersonal skills, with ability to build rapport with patients, families, and healthcare teams.
- Demonstrated problem-solving skills, with ability to handle multiple tasks and prioritize responsibilities effectively.
What We Offer
- A dynamic and supportive work environment that fosters growth and development.
- Ongoing training and education opportunities to enhance clinical knowledge and skills.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A generous paid time off policy and employee recognition programs.
About Corewell Health
We are a leading healthcare organization dedicated to providing innovative, patient-centered care. Our team of healthcare professionals is committed to delivering exceptional outcomes, improving quality of life, and promoting wellness in our communities.
