What are the responsibilities and job description for the Patient Services Rep position at Spectrum Health?
Scope of Work
Provides clerical support in complex matters to assist in the delivery of quality health care services.
Essential Functions
Responsible for complex patient / customer problem solving, including high level discernment when registering patients in treatment rooms.
Performs administrative functions, including, but not limited to : assists with patient check-out; schedules complex patient appointments, incoming / outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external patient referral portals; reconciles multi-department deposit.
Obtains insurance authorizations and / or verifies that prior authorization has been obtained; assists with retroactive insurance denials / appeals.
Responsible for complex EMR / EHR scanning and Right Fax faxing and uploading to EPIC.
Responsible for identifying and reminding patients of health maintenance gaps.
Ability to perform the role of Patient Services Representative, Associate when necessary.
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Qualifications
Required High School Diploma or equivalent
2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience Required
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work / life balance goals. Learn more .
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Center For Outpatient Services - 3900 Hollywood Rd - St Joseph
Department Name
Cancer Health Services - CHS
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
Hours of Work
7 : 30 to 5 : 00
Days Worked
Monday to Friday
Weekend Frequency
N / A
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
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