What are the responsibilities and job description for the Store Manager - Joplin, MO position at Spectrum Paint?
Store managers are responsible for all aspects of store operations. Responsibilities include employee management, ensuring customer satisfaction, inventory control, and achieving sales targets. The store manager will also assist customers in selecting paint and materials.
Store Hours are Monday through Friday, 7:00 a.m. to 5:00 p.m., and Saturday, 8:00 a.m. to 4:00 p.m. The store is closed on Sundays.
Job Responsibilities:
- Oversee and ensure the efficiency of all daily operational procedures
- Achieve sales targets and profit plan by controlling expenses, determining the proper amount of inventory, and growing net contribution
- Working with the Sales Team as a contributor to overall regional sales targets
- Assist with recruiting, onboarding, and hiring of new staff
- Train new employees and provide ongoing education for all employees
- Schedule and manage employee work hours, vacation requests, and store labor hours
- Promote a work environment that is positive, customer-service oriented, and compliant with established company policies and procedures
- Demonstrate a strong understanding of company products and be able to educate staff about products
- Assist customers over the phone and in the store with questions and orders regarding architectural, commercial, and industrial paint products and coating materials
- Prepare orders by mixing/tinting paint to customers specifications
- Accurately identify and match paint colors
- Accurately process cash and credit card transactions while maintaining a cash drawer
- Occasionally make deliveries to customers safely and efficiently using a company vehicle
- Load and unload the delivery vehicle as needed
- Provide a high level of customer service, ensuring that customers are satisfied with the products and services
- Ensure that customer issues are quickly and efficiently resolved
- Manage miscellaneous tasks around the store such as stocking, cleaning, filing, organizing, etc.
- Other duties as assigned by Regional Management
Knowledge, Skills & Abilities:
- Previous Retail Management or management experience a plus
- Must be a team player and demonstrate positive teamwork skills and multitasking
- Excellent customer service skills and reliability
- Ability to coach, provide feedback, and resolve conflict.
- Ability to effectively communicate with customers and store team.
- Strong prioritizing, interpersonal, problem solving & planning skills.
- Enjoy working in a fast-paced environment
- Basic computer skills and cash handling / cashiering skills
- Ability to lift 50 pounds frequently
- Bilingual a plus but not required - (Spanish/English)
- High school diploma or comparable certification (GED), some college preferred.
- Ability to work a flexible schedule which can include occasional Saturdays to meet business demands.
- Commitment to ethical behavior and willingness to adhere to company policies
Candidates must be able to pass a background check and/or MVR check, as applicable for the role
This job requires standing, stooping, kneeling, bending, walking, gripping, reaching overhead, lifting, climbing stairs, gripping, and carrying the product to and from delivery vehicles frequently.
Spectrum Paint Company is an Equal Opportunity Employer.
Experience
Preferred- retail store management experience preferred
Education
Required- High School or better
- Bachelors or better
- Associates or better
Licenses & Certifications
Required- Drivers License
Behaviors
Preferred- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Leader: Inspires teammates to follow them
- Functional Expert: Considered a thought leader on a subject
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Peer Recognition: Inspired to perform well by the praise of coworkers
- Self-Starter: Inspired to perform without outside help
