What are the responsibilities and job description for the Customer Experience Manager position at SPECTRUM?
Job Description:
We are seeking a highly motivated and results-driven Assistant Store Manager to join our team. As an Assistant Store Manager, you will play a critical role in leading by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience.
About the Role:
We are seeking a highly motivated and results-driven Assistant Store Manager to join our team. As an Assistant Store Manager, you will play a critical role in leading by example, fostering a high-performance sales culture while ensuring every customer leaves with the right products and an outstanding experience.
About the Role:
- Lead & Inspire – Support and motivate your team to achieve sales goals, deliver exceptional customer service, and create a positive, high-energy work environment.
- Drive Sales & Retention – Coach employees to build strong customer relationships, resolve escalations, and recommend the best solutions to retain and upgrade customers.
- Develop Your Team – Recruit, train, and mentor team members, helping them grow their skills and succeed in a fast-paced, goal-driven environment.
- Ensure Operational Excellence – Manage daily store operations, including staffing, scheduling, and compliance with company policies to maintain efficiency and productivity.
- Create an Exceptional Customer Experience – Maintain a welcoming, well-organized store that reflects Spectrum's brand and ensures customers receive top-tier service.
- Manage Inventory & Compliance – Oversee inventory control, enforce company policies, and complete audits to minimize losses and keep the store running smoothly.
